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EVENING. THIS IS THE MCKINNEY URBAN TRANSIT DISTRICT BOARD MEETING. IT IS. AFTER SIX O'CLOCK ON WEDNESDAY. ALWAYS 18 20. ONLY ONE WHERE THE COUNCIL CHAMBERS OF THE CITY COUNCIL TO 22 MORE TESTY STREET. MCCAIN, TEXAS. RESORT TO A TEXAS GOVERNMENT CODE SECTION 551002 FORM OF THE CITY COUNCIL. PRESIDENT CITY COUNCIL WHAT ACTION WILL BE TAKEN THIS TIME CALLED MEAT ORDER. THE FIRST ITEM THAT WE HAVE IS PUBLIC COMMENTS ISLANDS FOR NON PUBLIC
[PUBLIC COMMENTS ON AGENDA ITEMS (For Non-Public Hearing Agenda Items)]
HEARING MILE URGE, UH. ACTUALLY HELPS TO COMMON CARDS. I DON'T. SO WE'LL START WITH MR SPAIN, HAUER. YEAH. NO. THE GIRL NAME ADDRESS. STEVE, SPAIN, OUR. 18 36 VIRGINIA AVENUE HERE IN MCKINNEY, TEXAS. UM I'M SPEAKING TO THE PRESENTATION TONIGHT. A COUPLE YEARS AGO, I SPOKE IN FAVOR OF THE DAYTON COUNTY REGIONAL TRANSIT AUTHORITY. PROVIDING THE SERVICES AND, UH. AND THEY GOT THE CONTRACT. THEY'VE DONE A GOOD JOB, BUT I THINK THERE'S ROOM FOR IMPROVEMENT. AND I'VE LOOKED AT THE DARK PRESENTATION. I THINK WHAT THEY BRING TO THE TABLE ENHANCES. WHAT WE NEED TO DO IS WE TRY TO GROW OUR URBAN TRANSIT DISTRICT AND PROVIDE ADDITIONAL. RESOURCES TO OUR MEMBER CITIES FOR THE DISTRICT, SO I'M IN FAVOR OF A STRONGLY CONSIDERING THE DARK PROPOSAL. I'M A LITTLE BIT BIASED. I HAVE TO SAY THAT BECAUSE I'VE WORKED AS A SAFETY ENGINEER, ONE OF THE. DARK LIGHT RAIL BUILD OUT PROJECTS GOING FROM DALLAS TO GARLAND UP THE PLANO. SO I'M PRETTY INTIMATELY FAMILIAR WITH THE FINANCING IN THAT PROGRAM PRETTY INTIMATELY FAMILIAR WITH. HOW IT WORKS THAT WAS AROUND WHEN IT WAS CREATED IN 1982, SO I'M A LITTLE BIT PARTIAL INVOLVED FOR DARK BUT ELECT FOR US TO CONSIDER WHAT THEY BRING TO THE TABLE. AT SOME POINT, THEY'RE GOING TO BRING LIGHT RAIL UP HERE. THEY'VE ALREADY ON THE LADDER RIGHT AWAY ALL THE WAY TO SHERMAN. SO I WANT TO MAKE SURE. THAT'S HOW WE MAXIMIZE OPPORTUNITIES TO PARTNER WITH A TRENDS AND THEY JUST CEASES GOT DIFFERENT, PROVIDING GOOD SERVICES TO THEIR TO THEIR MEMBER STATES CABIN AT THE PRESENT TIME. SO THOSE ARE MY COMMENTS. THANK. YOU. SORRY ABOUT YOUR WRESTLING HER DOWN THERE. IT'S A PARTICIPANT IS NOT SPEAKING, IF THEY COULD MUTE THEIR PHONES THAT WOULD BE GREATLY HELPFUL.THANK YOU SO MUCH. THIS ONE. I DON'T. I DON'T. I DON'T THINK THAT WAS ME. MIND'S BEEN ON MUTE. SURE FRED? YEAH. SHAKES. JAMES AS ER 62 32 DARK FIRST DRIVE AND KENNY, TEXAS 75070.
WHAT I'M COMING FORWARD IS SPEAK ABOUT TONIGHT AS THE. DO THINGS LIKE, UH, 21 OH, 715, DC TO IS AN OUTSTANDING JOB PROVIDED ADDITIONAL FLEXIBILITY TO MCKINNEY. AND SPIN IMPRESSIVE. AS WE LOOK FORWARD IS THE BOARDS LOOKING FORWARD TO MOVING, ENHANCING A DIFFERENT TYPE OF RELATIONSHIP WITH DARK. YEAH. MY COMMENT IS THAT DART HAS A WONDERFUL.
WONDERFUL SET OF TOOLS. BUT WHEN I READ THROUGH THE REPORT AND A PROPOSED SERVICES, I'M NOT SEEING LATIVA INNOVATION. THEY'RE CAPABLE OF A LOT MORE. BELIEVE THAT AS A COMMUNITY, WE DESERVE A LOT MORE. I BELIEVE THERE'S A LOT AS SPOKEN BEFORE BEFORE THE BOARD. LOT OF DIFFERENT SERVICES THAT ARE HERE. PEOPLE ARE PROVIDING THOSE SERVICES AND PEOPLE THAT CAN EXTEND THOSE SERVICES. IT WOULD BE MORE THAN HAPPY TO WORK IN A RELATIONSHIP WITH DARK. IS THE SAME TYPE OF RELATIONSHIP WE'VE OFFERED WITH THE C T A. BUT. LOOKING AT THE INITIAL SERVICES, AND THE NUMBERS OF THE REPORT IS PROVIDED TODAY. I JUST DON'T SEE A LOT OF INNOVATION. MCKINNEY IS GROWING WAY TOO FAST TO NOT LEAP AHEAD AND BE PREPARED. ENVIRONMENTALLY AND STRUCTURALLY. BECAUSE OUR FINANCES AND THE AMOUNT THAT THE COMMUNITY IS PUTTING INTO THESE SERVICES IS GROWING YEAR AFTER YEAR, SO WE SHOULD BE GETTING OUR BANG FOR OUR BODY. I WAS NOT SURE AT THIS POINT. THAT PLAN DOES IT AND I WOULD URGE THE BOARD TOO. NO, THIS TIME RESTRAINTS, BUT I THINK THERE IS SOME DIFFERENCE OF ADDITIONAL. INFUSION OF INFORMATION AND OPTIONS THAT CAN BE OFFERED TO THE BOARD IF THEY HAVE THE TIME AND. SEE THAT THEY CAN ACCEPT THOSE KIND OF ADDITIONS. THANKS. THANKS.
AND LESS. UH, HAVE IT'S BUT LYNN FOXX. EXPRESS THAT SHE SUPPORTIVE OF THE CITY A THAT
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THEY'RE DOING GREAT JOB. LIKE TO SEE MORE WHEELCHAIR. ACCESS. SO THAT'S IT FOR ANYBODY ELSE LIKE TO ADDRESS THE BOARD? MAKES THIS CONSENT ITEMS 20. FORTUNATELY JENNA CONSISTENT[CONSENT ITEMS]
NONCONTROVERSIAL HOUSEKEEPING ON SUPPORT BY LAW. EVERY CONCERT INDIVIDUAL BY ANY BOARD MEMBER. MM. AS PART OF MOTION, THOUGH. 21 OH, 714 MINUTES OF KENNY URBAN TRANSIT DISTRICT FOUR MEETING OF MAY 19TH. EMOTIONALLY. IT'S SECOND ON RIGHT? UH HUH. BYE. TOWARDS 21[DCTA Service Update]
715 PC TO SERVICE UPDATE.SO VERY QUICKLY JUST WANTED TO GO OVER THE UPDATE FOR THE SERVICE THAT WE CURRENTLY HAVE WITH D C T. A UH THEY PROVIDED SOME INFORMATION. UH, RIDERSHIP, ET CETERA. TRIP NUMBERS HAVE INCREASED, YOU'LL SEE THEM BROKEN DOWN BETWEEN TAXI AND DEMAND. RESPONSE FOR EACH CITY THAT IS PART OF THE M UTD. WE'RE ALSO LOOKING AT THE TOTAL RIDERSHIP DEMAND NUMBERS HERE. WE HAVE THE DATA UP UNTIL JUNE. AS YOU CAN SEE, THERE HAS BEEN A WAS A PRETTY CONSISTENT. USE OF THE SERVICE. WE DID SEE A PRETTY SIGNIFICANT UPTAKE IN APRIL DROP DOWN SHARPLY IN MAY UP BACK UP IN JUNE. DEMAND RESPONSE. RIDERSHIP IS ALSO SEEN A PRETTY GOOD INCREASE. AS YOU CAN SEE, IN MARCH. WE HAVE 24 RIDERS, BUT APRIL AND MAY WE'RE SEEING OVER 100 FOR RIDES TAKEN THAT MONTH. USES THE TAXI RIDERSHIP DATA. SAME PROGRAM.
AS YOU CAN SEE, OUR NUMBERS ARE FAIRLY CONSISTENT. PEOPLE ARE USING THE SERVICE. I DID WANT TO NOTE THAT OUR PERCENTAGE FOR THOSE WHO ARE USING THE PROGRAM THAT ARE LOW INCOME HAS INCREASED. SO WE'RE OVER THAT 10% THRESHOLD SO VERY EXCITED TO SEE THAT. AND WHAT WAS SURPRISING TO ME OUR WORK RELATED TAXI TRIPS HAS GONE UP. WE ARE 20% AND CLIMBING SO PEOPLE ARE USING THE SERVICE TO GET TO AND FROM WORK EVERY DAY. WAS A SHORT PRESENTATION, BUT THAT WRAPS UP THE DATA FOR LAST FEW MONTHS. FOR D C T A SERVICE SO I HAVE A QUICK QUESTION. SO WHAT IS THE I MEAN, IF WE JUST WHAT IS THE AVERAGE COST THAT PEOPLE PAY TO USE THE SERVICE? WHAT DO THEY PAY FOR OUR SERVICE? SO BECAUSE IT'S A TAXI. YOU KNOW IT'S TRIP LENGTH. UM AND WHAT WE UNDERSTAND WHAT'S THE AVERAGE IS IT ARE THEY ARE THEY PAYING? $20 ARE THEY PAYING $5 HAVE BEEN $3. WHAT IS HE? SO ON A TYPICAL $20 TAXI RIDE. THE RIDER IS ONLY PAYING $3 EACH WAY. SO A $6 TRIP ON A $40 TOTAL. THE SUBSIDY CARRIES 85. GREAT. YES. 21 716
[Consider/Discuss/Act on a Proposal for Transit Service Presented by Dallas Area Rapid Transit]
CONSIDERED EXCESS ACT ON PROPOSAL. TRANSIT SERVICES PRESENTED BY DALLAS AREA RAPID TRANSIT. THERE IS AN INTRODUCTION TO THIS, SO I'LL DO THIS INTRODUCTION PRIOR TO OUR DART. PROJECT MANAGERS TAKING OVER THE PART OF THE DISCUSSION. SO IN SHORT, WE'VE HAD THIS CONTRACT FOR SERVICES SINCE 2017. THE PROGRAM IS SET TO EXPIRE OR THE SERVICE.CONTRACT WITH THE CIA IS SET TO EXPIRE AT THE END OF THIS YEAR. AUGUST OF LAST YEAR, THE BOARD ASKED US TO REACH OUT AND DISCUSS POTENTIAL SERVICE OPTIONS WITH LOCAL TRANSIT AGENCIES. DART AND DC TO RESPONDED THAT THEY'D BE INTERESTED IN SOME SORT OF PARTNERSHIP TO PROVIDE SERVICE TO THE AREA. DC TO IS NO LONGER A PART OF OUR TEAM TO A LACK OF RESOURCES DART HAS PICKED UP THE REMAINDER OF THE RESPONSIBILITY. UH THAT'LL BE DEFINED IN GREATER DETAIL IN OUR PRESENTATION THAT IS TO COME. THE PRESENTATION PROVIDED BY DART IS A. DISCUSSING NOT ONLY THE PROPOSAL BUT ALSO THE ROLES AND RESPONSIBILITIES IN
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THE INTER LOCAL AGREEMENT. THERE WILL BE A SPECIAL MEETING TO APPROVE THE FINAL, WHICH IS BEING REVIEWED BY LEGAL TEAM RIGHT NOW. THE DART L G. C AND THE DARK BOARDS WILL THEN BE MEETING TO WRAP UP THE CONTRACT PART OF IT ALL. AS FAR AS FINANCES. UM. OUR BUDGET FOR FISCAL YEAR, 21. 1.2 MILLION. NOTE THAT WHAT WE'VE ACTUALLY SPENT TO DATE IS A LITTLE OVER $300,000. THIS IS JUST A GRAPH. SO LIKE SWEET. SORRY IF I DON'T GO INTO GREAT DETAIL, BUT IT'S ALL HERE IS THAT A CALENDAR YEAR? THIS IS THE FISCAL YEAR. OCTOBER. OF COURSE, WHO? YES.AS YOU CAN SEE THE PRICE BETWEEN WHAT OUR EXISTING CONTRACT I THINK THAT'S A 9 76 AND SOME CHANGE. THAT'S UH. SORRY I LOST MY WORDS. WHAT I'M TRYING TO SAY IS THAT THE FISCAL YEAR 21 BUDGET 1.2 MILLION. IT'S MADE UP OF THE D. C TO OPERATING CONTRACT EXPENSES AND THE ADMINISTRATIVE EXPENSES. AND WE CAN SEE HOW IN FISCAL YEAR 22, WHICH IS THE DARK BUDGET NOW. IT'S NOT TOO FAR OFF OF WHAT WE HAD BUDGETED, ALTHOUGH I ANTICIPATE THAT WE WILL SPEND MORE OF THE FUNDS THAN WERE SPENT IN YEARS PRIOR. I UNDERSTAND THIS CAN LOOK A LITTLE CONFUSING, SO I'LL TAKE ANY QUESTIONS IF YOU HAVE THEM. YES. WHAT YEAH. SO OUR MONEY WHERE OUR SOURCES OF FUNDS COME FROM, IS DONE BY CENSUS TRACT DATA AND STUFF LIKE THAT, SO NO, OUR SOURCES USUALLY DON'T CHANGE UNLESS WE SEE A BIG CHANGE IN POPULATION. UM LIKE ASSUMING THAT WE BUMP UP TO A MORE URBANIZED DISTRICT. WE WOULD GET A SIGNIFICANT CHUNK OF MONEY.
SO THE BUDGET IS MADE OF THE EFTA 53 OR SEVEN FUNDS AND THE TEXT DOT PHONES. IF YOU REMEMBER THE CATCH WITH THE 53 7 FUNDS IS THAT WE ONLY GET TO USE 50% OF THEM. WE HAVE TO GET THE OTHER 50% IN MATCH. SO WE USE OUR TECH STOCK FUNDS FOR THAT WHEN YOU'RE LOOKING AT THIS BUDGET, IT'S WE GET A CERTAIN AMOUNT EVERY YEAR IN TECH STOCK FUNDS. IT'S ONLY ALLOWED TO PAY FOR ADMINISTRATIVE OR FDA WON'T PAY FOR ADMINISTRATIVE SO WE TAKE THE ADMIN OFF OF THE TECH STOCK FUNDS. WHAT IS REMAINING IS WHAT WE CAN USE FOR MATCH TO DRAW DOWN THOSE 58 53 OR SEVEN FUNDS. IF WE GET MORE MATCH, WE CAN DRAW DOWN MORE OF OUR EFTA OFFENSE. I BELIEVE WE HAVE ABOUT $3 MILLION AND F TA FUNDS CURRENTLY. SO WHAT YOU'RE SEEING IS WHAT WE'RE ACTUALLY BUDGETING WHAT WE'RE GOING TO BE USING. IF WE HAD MORE MATCH, WE COULD DRAW DOWN MUCH MORE OF THIS TO FANS. WHAT WE'VE DONE TO KIND OF FILL IN THE GAP, SO TO SPEAK FOR FISCAL YEAR, 22 IS WE HAVE ABOUT $8.8 MILLION AND EFTA CARES FUNDS. SO THE SPECIAL COVID FUNDING THAT WE RECEIVED. SO FOR AND THAT DOESN'T REQUIRE MATCH AND IT DOES NOT EXPIRE. SO WE'RE USING 442,000 OF THOSE FINES TO KIND OF MAKE UP THAT GAP. BETWEEN OUR TEXT, ODD AND FDA FUNDS. OR YEAH. 16 17. YEAH. USING THE EFTA CARE FUNDS. PRESSMAN.
RIGHT? AND AS WE THE URBAN TRANSIT DISTRICT GROWS. HOPEFULLY WE CAN GET MORE MATCH AS WELL FROM FROM DIFFERENT SOURCES, FOUNDATIONS, CORPORATIONS LOCAL MATCH AND BE ABLE TO DRAW DOWN EVEN MORE OF THOSE 53 OF SEVEN FUNDS. RIGHT, AND I'LL PULL UP THE PRESENTATION SO THAT OUR DARK PARTNERS JUMP IN. KIA, THIS IS RYAN. IS THAT MY CUE? YES.
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RYAN, THAT'S YOUR CUE. THANK YOU. GOOD EVENING. MY NAME RYAN MCCUTCHEN, AND I AM A TRANSIT PLANNER AT DARK IN THE SERVICE PLANNING GREAT THIS EVENING. I HAVE THE PRIVILEGE OF PRESENTING TO YOU. THE MCKINNEY URBAN TRANSIT DISTRICT, SHARED RIDE MICRO TRANSIT SERVICE PROPOSAL. OUR PARTNERS ON THIS PROPOSAL, OUR SPARE IRVING HOLDINGS LIFT AND TELL A LINK ANSWERING WITH THE DARK MOBILITY SERVICE, LOCAL GOVERNMENT CORPORATION LEADING THIS EFFORT. THIS TEAM WAS A DIRECT RESULT OF THE D C T, A PROCUREMENT PROCESS THAT TOOK PLACE DURING THE SPRING OF 2022. THESE ADVANCED DESCRIBED NUMBER TWO. OUR PROPOSAL PROVIDE THE N U. T V ABOARD HER TURNKEY SERVICE THAT CONVERGES AT THE INTERSECTION OF FIVE STAR CUSTOMER SERVICE AND TECHNOLOGY. TO PROVIDE CUSTOMERS A SEAMLESS PROCESS TO PLAN REQUEST AND PAY FOR A TRANSIT TRIP. THIS SERVICE WILL FOCUS ON SERVING SENIORS, RIDERS WITH DISABILITIES A LOW INCOME WRITERS TO BE INCLUSIVE. WE'RE ALSO PROVIDING ASPECTS OF THIS PROJECT. THAT WILL ALLOW CUSTOMERS WITHOUT MOBILE ACCESS OR THE UNBANKED POPULATION TO PARTICIPATE IN THIS SERVICE. SO LONG AS THEY MEET THE ELIGIBILITY REQUIREMENTS PREVIOUSLY MENTIONED. IN ADDITION TO THIS PROPOSAL, THIS PROPOSAL ADHERES TO THE FEDERAL TRANSIT ADMINISTRATION REQUIREMENTS TO INCLUDE DRUG AND ALCOHOL TESTING FOR OPERATORS OF DEDICATED VEHICLES. ANOTHER COMPONENT OF THIS SERVICE IS THE USE OF TRANSPORTATION NETWORK COMPANIES. IN THIS CASE LEFT TO PROVIDE NON DEDICATED SERVICE TO EXTEND THE REACH OF THIS PROGRAM AND MEET THE NEEDS OF AND UTD CUSTOMERS. TO ADVANCE THE SLIDE NUMBER THREE. THIS SERVICE AREA RESEMBLES THAT OF THE COLLIN COUNTY TRANSIT PROGRAMS. BABIES THAT ARE INCLUDED IN THIS PROGRAM ARE MCKINNEY, SELENA LOWRY CROSSING MELISSA, PRINCETON AND PROSPER. COLLIN COUNTY WILL ALSO BE REPRESENTED IN THE SERVICE AREA. THESE ADVANCED THE SLIDE NUMBER FOUR. THIS SERVICE WILL BE BROKEN INTO TWO DISTINCT TRANSIT SERVICES. DEDICATED VEHICLES AND NON DEDICATED VEHICLES. IRVING HOLDINGS WILL PROVIDE OPERATORS FOR THE DEDICATED SERVICE AND WILL USE ONE N U. T V VEHICLE AND ONE IRVING HOLDING VEHICLE, BOTH A WHEELCHAIR ACCESSIBLE VEHICLE. RATIONALE FOR USING A MIXTURE OF DEDICATED VEHICLES IS TWOFOLD. FIRST IT ALLOWS FOR THE EFFICIENT DAILY USE OF ONE ANY T V VEHICLES TO PROVIDE SERVICE WITH MORE THAN ONE MOBILITY DEVICE IS USED FOR THAT SAME TRIP. AND TWO. IT ALLOWS FOR US TO BE COGNIZANT OF THE HOURLY COST OF SERVICE, WHICH I WILL GO INTO GREATER DETAIL LATER IN THIS PRESENTATION. SERVICE WILL OPERATE FROM SIX A.M. TO EIGHT P.M. ON THE WEEKEND AND WEEKEND SERVICE WILL UTILIZED. ONE DEDICATED ANY VEHICLE FROM EIGHT AM TO EIGHT PM. WE ARE ALSO PROPOSING TO USE LEFT TO SUPPLEMENT THAT SERVICE IN THE FORM OF NON DEDICATED VEHICLES. ONE OF THE MAJOR ADVANTAGES AND YOU TV WILL RECEIVE IS THE L G FEES EXPERIENCE WITH THE GOLAN PROGRAM, WHICH IS VERY SIMILAR TO WHAT WE ARE PROPOSING HERE TODAY. BOTH PROGRAMS SHARE THE CONCEPT OF DEDICATED AND ON DEDICATED VEHICLES. HAVING THE TWO STYLES OF SERVICE WORK IN UNISON WILL REDUCE CUSTOMER WAIT TIMES AND LEAD TO HIGHER LEVELS OF CUSTOMER SATISFACTION. IT ALSO GIVES THE CUSTOMER THE FREEDOM TO COLLECTIVE STYLED SERVICE THAT BEST MEETS THEIR NEEDS. THESE ADVANCED THE SLIDE NUMBER FIVE. ARE PROPOSAL CLEARLY IDENTIFIES THE ROLES AND RESPONSIBILITIES OF OUR TEAM. LGBT WILL SERVE AS THE OVERALL PROJECT MANAGER WILL ALSO PROVIDING OUR SUBJECT EXPERTS WITH REGARDS TO GO PAST INTEGRATION AND OUR MARKETING DEPARTMENT TO DEVELOP A STRATEGY WITH ANY UTD INPUT TO PROMOTE THE PROGRAM. AND FINALLY TO CONDUCT ELIGIBILITY CERTIFICATION BASED ON AND UTD CRITERIA CRITERIA. WE'RE TEAMING WITH SPARE TO LEVERAGE THEIR CUTTING EDGE SOFTWARE AS A SERVICE TO INTEGRATE WITH THE GO PAST STAFF TO SERVE AND UTD CUSTOMERS. A MAJOR ADVANTAGE OF OUR PARTNERSHIP WITH SPARE IS THEIR LOCAL KNOWLEDGE OF WORKING WITH DARK D. C T. A IN THE CITY OF THE KIDNEY. THERE'S 2020 MCKINNEY REALIZE. REPORT.[00:20:03]
THERE UNDERSTAND HOW TO INTERPRET DATA TO MAKE INFORMED DECISIONS WITH REGARDS TO ON DEMAND TRANSIT. ANOTHER PARTNER WE'RE PROPOSING IS IRVING HOLDING. THEY WILL BE TASKED WITH PROVIDING THE FDA COMPLIANT OPERATORS FOR THE DEDICATED SERVICE. LIST WILL SERVE AS THE NON DEDICATED SERVICE PROVIDERS. BASED ON THE L G. C EXPERIENCE WITH THE GOING PARTNERSHIP WITH TNT COMPANIES, WE SEE A GROWING TREND OF MORE CUSTOMERS GRAVITATING TO THE TNC STYLE OF SERVICE IN SPECIFIC CORRIDORS. THIS STYLE OF SERVICE WILL BE A GREAT BENEFIT TO THE MUTV THROUGH INNOVATIVE PARTNERSHIPS THAT PROVIDE ON DEMAND STYLE TRANSIT. OUR LAST PARTNER WE ARE PROPOSING IS TOTALLY LINK ANSWERING WHO SERVED AS THE CALL CENTER THAT PROVIDES SUPPORT TO END UTD CUSTOMERS WHO DO NOT HAVE ACCESS TO SMART TERMS TO BOOK TRIPS. CAME TO ASSIST IN PROVIDING ELIGIBILITY SCREENING INFORMATION. SELLING PROVIDES LIVE CALL ANSWERING SERVICE IS OPEN 24 HOURS A DAY, SEVEN DAYS A WEEK WITH A FOCUS ON CUSTOMER SERVICE. ADDITIONALLY PARTNERS WOULD STARE ON OTHER PROJECTS. SO THE SENSE OF FAMILIARITY WILL ENHANCE THE CUSTOMER SERVICE PERSPECTIVE. HIS ADVANCED THE SLIDE NUMBER SIX. ELIGIBLE WIRES WILL PAY $3 PER TRIP WHEN TRAVELING TO AND TRUMP AND UTD MEMBER CITY. RIDERS TRAVELING TO AND FROM AN MUTV MEMBER CITY AND ANY ORIGIN OR DESTINATION WITHIN THE BOUNDARIES OF COLLIN COUNTY WILL PAY $5 PER TRIP. BOTH FARES WILL BE RAISED INCREMENTALLY BY 5% IN YEARS TWO AND THREE. THESE EVENTS. THE SLIDE NUMBER SEVEN. THE FIRST STEP IN ELIGIBILITY CERTIFICATION PROCESS WILL BE THE IMPORT ALL REGISTERED COLLIN COUNTY TRANSIT CUSTOMERS INTO DESPAIR PLATFORM. NEXT THE L G C WILL SCREEN ALL FUTURE APPLICANTS FOR ELIGIBILITY BASED ON AND UTD PARAMETERS. IT IS OUR INTENTION TO PROVIDE EVERY AVENUE FOR FUTURE WRAPPED WRITERS TO APPLY VIA MAIL WEBSITE EMAIL FACTS AND BY TOP.THE L. G C WILL MAINTAIN ALL PAPERWORK AND RECORDS FOR A PREDETERMINED PERIOD OF TIME BASED ON A BEAUTY. THE POLICY. HALLOWEEN ANSWERING WILL ALSO PROVIDE ASSISTANCE WITH THIS PROCESS. HELLO LINCOLN INFORMED PERSPECTIVE WRITERS ON HOW TO APPLY. IN ADDITION, THEY WILL PROVIDE APPLICANTS INFORMATION TO THE L. G. C TO COMPLETE THE ELIGIBILITY CERTIFICATION PROCESS. HIS ADVANCE TO SLIDE NUMBER EIGHT. ANY TV WILL RECEIVE THE BENEFIT OF OUR INNOVATIVE APPROACH THAT COMBINES DESPAIR PLATFORM TO BE INTEGRATED WITH GOAT PASS, WHICH IS THE REGION'S CHOSEN PLATFORM FOR CONNECTING DARK TO TRINITY METRO AND STAR TRANSIT.
THIS ONE STOP TECHNOLOGICAL PLATFORM WILL ENHANCE REGIONAL CONNECTIVITY, SUCH AS CONNECTING THE PROPOSED AND YOU TV SERVICE TO THE GO LINK SERVICE AND PLAIN. IT'S HIGHLY SUCCESSFUL APPROACH TO ALLOW ANY TV CUSTOMERS TO PLAN AND PAY FOR THE REGIONAL TRIP IN THE GO PASSED OUT. HIS ADVANCED THE SLIDE NUMBER NINE. ONE ASPECT OF THIS PROGRAM I WOULD LIKE TO HIGHLIGHT THIS EVENING IS HOW OUR TEAM WILL BE EVER MINDFUL OF THE CUSTOMER SERVICE WE PROVIDE ON A DAILY BASIS. THE LGBT WILL TAKE THE LEAD ROLE IN PROVIDING AND MONITORING OUR FIVE STAR LEVEL OF CUSTOMER SERVICE. OUR PARTNERS SPARE REGISTERED A 98% CUSTOMER SATISFACTION RATING AMONGST THEIR PARTNERING TRANSIT AGENCY. THEY ACHIEVE THIS BY CAREFULLY LISTENING TO THEIR CLIENTS NEED AND IDEAS FOR INNOVATION. LIFT HAS BEEN AWARDED THE BEST CUSTOMER SERVICE IN PEER TO PEER RIDE, SHARE AND TAXI CATEGORIES FOR THE LAST FOUR YEARS IN A ROW. IN ADDITION, TOTALLY ANSWERING, RECEIVED THE AWARD OF DISTINCTION FROM THE ASSOCIATION OF TOTAL SERVICES INTERNATIONAL AND THE CANUCKS PLATINUM AWARD. AS I STATED EARLIER, THE PREVIOUS COLLABORATIVE EFFORTS BETWEEN SPARE AND TELLING HAVE LAID THE FOUNDATION FOR PROVIDING EXCELLENT ON DEMAND TRANSIT CUSTOMER SERVICE. THESE ADVANCED FLIGHT NUMBER 10. ANY TV WILL HAVE THE CONFIDENCE THAT THE APPROACH THIS TEAM TAKES IN REPORTING WILL PROVIDE ANY TV THE ABILITY TO KEENLY UNDERSTAND TRANSIT TRENDS AND PATTERNS OF YOUR RIDERSHIP. IT'S FAIR PLATFORM ALLOWS FOR ONE CLICK REPORT FOR NATIONAL TRANSIT DATABASE REPORTED. THE LGBT CURRENTLY USES THE FAIR PLATFORM TO MONITOR DAILY ACTIVITY OF THE DARK GO LINK PROGRAM. AIR FORCE AND U T V
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WILL BE THE BENEFICIARY OF THIS ORGANIZATIONAL RELATIONSHIP BETWEEN THE L G C AND SPARE TO MONITOR KEY PERFORMANCE INDICATORS WHILE BEING VIGILANT OF PERSONAL IDENTIFIABLE INFORMATION. THESE ADVANCED THE SLIDE NUMBER 11. TO ENHANCE THEIR CUSTOMERS EXPERIENCE THEIR PROPOSED TEAM WILL USE DATA TO UNDERSTAND WHO, WHY. WHERE, WHEN AND WHAT WHICH INFLUENCES TRANSIT DEMAND IMPACT. THE ABILITY TO REVIEW THESE ATTRIBUTES IN REAL TIME AND OVER HISTORICAL PERIOD WILL ALLOW OUR TEAM TO MAKE INFORMED DECISIONS ON WHERE TO STRATEGICALLY STAGED DEDICATED VEHICLES TO REFLECT DAILY TRANSIT TRIPS. AND DEPLOY TNC SERVICE IN REAL TIME. HIS ADVANCE THE SLIDE NUMBER 12. THE NEXT SERIES OF SLIDES WILL END WITH THE TEAMS, PRICE PROPOSALS AND PROJECT TIMELINE. ONCE WE WILL EXAMINE THE CONTRACTOR PRICE SCHEDULE. BUT I WANT TO BRING TO YOUR ATTENTION. HERE IS THE PRICE DIFFERENCE FOR IRVING HOLDINGS OPERATORS USING THEIR OWN FLEET VERSUS USING THE N U. T V.THREE OPERATORS USING THE IRVING HOLDING VEHICLES WILL CHARGE $40 PER HOUR WHILE THE N U. T V VEHICLES WILL BE CHARGED AT $51 PER HOUR. MOST OF THESE VALERIE RATES INCLUDE THE FUEL MAINTENANCE WITH PARTS INCLUDED CLEANING AND THE STORAGE OF THE VEHICLES. THE DIFFERENCE IN THE PRICE CAN BE ATTRIBUTED TO THE HIGHER SERVICE COSTS OF PARTS AND LABOR ASSOCIATED WITH THE N UTD VEHICLES. YOU ALSO NOTICE THAT THERE IS A 3% PRICE ESCALATION PER YEAR. THESE EVENTS DESCRIBED NUMBER 13. THIS SLIDE REPRESENTS THE NON DEDICATED SERVICE COSTS ALONG WITH THE TONE LINK PRICE SCHEDULE. THE LIST PRICE IS A COMBINATION OF THE DROP D, WHICH CAN BE DEFINED AS THE BASE FARE PLUS SERVICE FEED. IN ADDITION TO THE COST PER MILE AND COST PERMIT. THIS CONSTITUTES THE CHAIRLIFT WILL CHARGE PER TREE. TELLING PRICE MODEL IS DEFINED BY A ONE TIME SET UP FEE OF $350 WELL USED CAREFUL OF FIGHTING FOR YEARS ONE AND TWO AND TIER FIVE. FIGHTING FOR YEAR THREE. AND BASED ON OUR ESTIMATION OF RIDERSHIP, UH, THE NDTV. WE'LL SEE. A UH DECREASE IN PRICING.
WHEN WE SHIFT THE TIER FORWARD TO CHEER FIVE, JUST BASED ON THIS YEAR ESCALATION OF RIDERSHIP. THESE ADVANCED TO SLIDE NUMBER 14. IF THAT SLIDE PAINTS A PICTURE OF WHAT THE OVERALL PROJECT BUDGET WILL COST PER YEAR, THE FIRST LINE ITEM THAT I WANT TO BRING TO YOUR ATTENTION IS THE TOP LINE ITEM OF DEDICATED SERVICE. THROUGHOUT THE LIFE OF THIS PROJECT, IT AMOUNTS TO APPROXIMATELY ONE THIRD OF THE TOTAL BUDGET. ANOTHER LINE ITEM I WANT TO POINT OUT IS THE NON DEDICATED SERVICE OPERATIONS. BASED ON CURRENT TRANSIT TRENDS.
WE ANTICIPATE THE LIST SERVICE TO BE VERY POPULAR AS A NEW TV WRITERS BECOME FAMILIAR WITH THE SERVICE. THIS IS A TREND HERE CURRENTLY SEEING IN THE NORTH TEXAS REGION. ANOTHER FEE. I WANT TO MAKE YOU AWARE OF IS THE MARKETING LINE ITEM. WHAT YOU'LL NOTICE IS THAT THERE ARE SIGNIFICANT UP FRONT COSTS TO PROMOTE THE PROGRAM IN THE BEGINNING. THE SUBSEQUENT YEARS. SHE A REDUCTION IN COSTS SINCE THE MUTV AGREED UPON MARKETING STRATEGY WILL ALREADY BE IN ACTION. THE TOTAL ESTIMATE BUDGET PER YEAR. ONE IS 1,000,107. A YEAR TO 1,033,000 AND YEAR THREE, TOPPING OUT AT 1,000,230. WE HAVE ADVANCED TO SLIDE NUMBER 15. FINALLY WE WILL DISCUSS THE PROJECT TIMELINE, WHICH WAS BROKEN INTO SEVEN STAGES. WHAT YOU WILL KNOW THIS IS OUR TIMELINE IDENTIFIES MILESTONES CORE ACTIVITIES, PARTIES INVOLVED AND THE PROJECTED TIME TO ACCOMPLISH EACH PASSED. THE FIRST TASK IS THE PRE LAUNCH STAGE THAT FINALIZES THE STAPLES WORK AND PRICING. THE TEAM WILL HAVE A KICK OFF MEETING THAT ESTABLISHES KEY PERFORMANCE INDICATORS TO MEASURE SUCCESS. THIS IS SLATED TO TAKE PLACE IN THE MONTH OF SEPTEMBER. STAGE ONE WILL IDENTIFY SERVICE PARAMETERS AND FINALIZE THE PROJECT SCHEDULE. THIS IS WHERE THE WORK STARTS IN EARNEST, FOCUSING ON TRAINS AT PLANNING IN DEVELOPING THE MARKETING STRATEGY TO BEGIN COMMUNITY OUTREACH WITH THE STAKEHOLDERS. AGE TWO, FOCUSES ON SYSTEM DEVELOPMENT. THE DESIGN OF THE SERVICE IN THE SPARE PLATFORM IS INITIATED BY OPTIMIZING THE VIEW TV SERVICE PARAMETERS SUCH AS GEO FENCING,
[00:30:01]
THE SERVICE AREA AND RUNNING MODELING STIMULATION. PRIORITY OF THIS STAGE IS TO INTEGRATE DESPAIR PLATFORM WITH DOPE HOUSE. AGE 30 IS A CRUCIAL POINT WHERE THE SOFTWARE INTEGRATION IS RIGOROUSLY TESTED USING GLOBALIZED STIMULATIONS AND WHERE OUR QUALITY ASSURANCE QUALITY CONTROL STEPS ARE APPLIED TO CONDUCT A FULL SCALE DRY RUN OF THE SERVICE. HIS ADVANCED DISK ID NUMBER 16. STAGE FOUR SHIFTS FROM THE SOFTWARE DEVELOPMENT TO THE HUMAN CAPITAL SIDE AND OPERATION. OUR WORKFORCE WILL BE TRAINED IN OUR VEHICLES WILL BE PREPARED WITH THE N U TT BRAIDING TO MAKE THEM EASILY IDENTIFIABLE TO ANY G D CUSTOMERS. STAGE FIVE IS WHERE THE SYSTEM COMES TO LIFE. THE SYSTEM WILL BE FULLY OPERATIONAL AND OUR LIVE MARKETING EVENTS WILL TAKE PLACE. IT IS OUR INTENT TO GATHER FEEDBACK FROM RIDERS TO MAKE A JUDGE ADJUSTMENTS TO MEET THEIR NEEDS. AGE SIX WILL BE THE FINAL STAGE IN WHICH THE GOAL IS OPTIMIZATION. THIS ONGOING TASK WILL CONDUCT PERFORMANCE REVIEWS AND ANALYZED MARKET RESEARCH AND MONITOR WRITER TRIP. THESE EVENTS, THE FLIGHT NUMBER 17. THIS CONCLUDES OUR PRESENTATION FOR THE END YOU TV SHARED RIDE MICRO TRANSIT SERVICE. OUR TEAM WILL NOW ADDRESS ANY QUESTIONS OR COMMENTS YOU MAY HAVE AND THANK YOU FOR YOUR TIME. OKAY? RYAN IN THE OVERALL BUDGET. WHAT IS THE ASSUMPTION OF RIDERSHIP THAT YOU'RE USING? IN THE VARIOUS YEARS. YES, SIR. SO BY YEAR ONE RIDERSHIP WE ANTICIPATE 19,200. YOUR TO 28,008. YEAR 3 43,200. AND THEY ARE ALSO ADD TO THAT. UM, IF YOU'RE TALKING ABOUT THE NON DEDICATED SERVICE OPERATION, SO LOOKING AT LEFT IN THE FIRST YEAR, WE'RE ASSUMING 30% OF THE ANNUAL REVENUE HOURS WILL BE TAKEN OVER BY THE LIFT SERVICE IN YEAR TWO. IT WILL INCREASE THE 40% AND IN YEAR THREE. 50% WILL BE DEDICATED. IT WILL BE AN EVEN SPLIT BETWEEN THE USE OF DEDICATED SERVICE AND NON DEDICATED SERVICE. SO. IN TERMS OF WHAT WE'RE USING, OR WHAT WE'RE GETTING TODAY. YEAH. AVERAGE, WHICH IS. AROUND. HOW MUCH HOW MANY OF RIDERS ARE WE GETTING PER YEAR TODAY? LIVE IN YOUR THING. I WOULD HAVE TO PULL UP SOME DATA TO GET YOU THE ANSWER ON THAT. BUT I CAN. I'M SHOWING THEN 2021. WE AVERAGED 819 RIDERS, BUT THAT'S RIDERS, NOT TRIPS. RIGHT? USING TRIPS? YES. IN.TAKE ON THE SLIDE THAT WE USED. HAD TRIPS OF 272. 2772 MONTH. WHICH IS 33,000 TRIPS A YEAR. OUR ASSUMPTIONS IN THIS ARE NOT QUITE THAT. THIS HIGH OWNER. SO OUR CURRENT TRIPS ARE 912. MONTH. 12 AROUND 10,000, AND YOU'RE. YOU'RE SUGGESTING 19,000 AND NEAR ONE RIGHT? YES SIR. I WOULD. I WOULD I AM PRESENTING. AND THIS IS BASED
[00:35:01]
ON THE PROPOSAL THAT THE EPA START, UM PUT OUT IN ADDITION TO THE CITY OF BEGINNING IS THAT OUR RIDERSHIP? WE ESTIMATED JUST UNDER 20,000 PER YEAR, ONE. THAT EXPECTS A DOUBLING OF WHERE WE ARE TODAY. HOW DO WE? HOW DO WE ACHIEVE THAT? WELL, I THINK THE FIRST WAY THAT WE ACHIEVE THAT IS REALLY FOCUSING ON OUR MARKETING STRATEGY. AND WITH OUR MARKETING STRATEGY, NOT ONLY ARE WE FOCUSING ON 88 BUT ALSO ENTITLED SIX SO USING THINGS THAT WE KNOW WITH REGARDS TO TITLE SIX AND LIMITED ENGLISH PROFICIENCY, UM, TAKING OUR MATERIALS THAT ARE OBVIOUSLY IN ENGLISH, TRANSLATING THEM INTO SPANISH.WE RECOGNIZE THAT ABOUT 12% I THINK IN 2000 AND 18 OF YOUR CONSTITUENTS SPOKE SPANISH. SO REALLY BEING ABLE TO TRY AND REACH OUT TO THOSE MARKETS. TO LET THEM KNOW ABOUT THIS SERVICE. ON THAT WE SEE THAT WE ARE OFFERING WILL HELP DISSERVICE GROW IMMENSELY. BE ALSO FEEL THAT BASED ON OUR USE OF THE GOLD LINK SERVICE, WHICH AGAIN IS A COMBINATION OF DEDICATED A NON DEDICATED SERVICE WILL REALLY BRINGING THIS TRANSIT SERVICE ENDED IN 21ST CENTURY BY MAKING IT, UH, THE HYDRATE APPROACH THE PEOPLE BEING BECOMING MORE FAMILIAR WITH THE TNC STYLES SERVICE. SO WE REALLY FEEL THAT THIS LEVEL OF SERVICE WILL BE BASICALLY BREAKING DOWN DOORS AND PROVIDING THIS SERVICE TO A NEW TRANSIT MARKET IF YOU WILL. AND YOU WALK ME THROUGH THE PROCESS QUALIFY. INCOME INDIVIDUAL. I BELIEVE IF I HEARD THE QUESTION CORRECTLY, AS YOU WOULD LIKE ME TO WALK YOU THROUGH THE ELIGIBILITY CERTIFICATION. LIKE WHAT? WHAT STEPS WOULD A LOW INCOME. UNBANKED INDIVIDUALS HAVE TO TAKE IN ORDER TO GO FROM NON RIDER. PARTICIPANT IN OUR PROGRAM. THE FIRST STEP IS THAT WE WOULD NEED TO SIT DOWN AND UTD TO FULLY DISCUSS AND HASH OUT ALL THE PARAMETERS WITH REGARD TO AS YOU JUST MENTIONED THE LOW INCOME, UM, THRESHOLDS. SO WITH THE UNBANKED POPULATION, WHAT WE ARE DOING IS THAT WE WOULD USE OUR TAP CARD. SO, FOR INSTANCE, WRITER WHO DOES NOT HAVE A BANK ACCOUNT, THEY COULD GO TO A CONVENIENCE STORE ARE POTENTIALLY A GROCERY STORE TO PURCHASE THE TAP CARD WITH THREE MONTHS WITH MONEY PRELOADED ONTO IT. AND THEN USING THAT PACK CARD WILL BE ABLE TO THEY WILL BE ABLE TO BOOK A TRIP EITHER THROUGH THE TOE LINKING ANSWERING IF THEY DO NOT HAVE A SMART TERM. OR THEY CAN ADD THAT TAP CARD TO THEIR SMARTPHONES. GO PAST APP. UM IF THEY DO HAVE A MOBILE DATA PLAN. A LOW INCOME INDIVIDUALS. AND WHATEVER PARAMETERS WE DEFINE, BUT LET'S LET'S SAY SOMEONE WHO. QUALIFY UNDER THE FEDERAL GUIDELINES. HAS TO PROVE. ELIGIBILITY THROUGH THE VARIOUS WAYS THAT THEY CAN DO THAT MAIL OR EMAIL OR WHATEVER ELSE. ONCE THEY ARE APPROVED IN THAT SYSTEM. THEN THEY HAVE TO EITHER GET THE MOBILE APP. OR. A THE PRELOADED DEBIT CARD AND LOAD FUNDS ONTO IT, AND THEN LOG INTO A SYSTEM OR CALL A NUMBER TO GET AROUND. YES, SIR. IN THE SAME THAT IS CORRECTIONS FOR AN ELDERLY. OR A DISABLED INTO IT. YES FOR DISABLED INDIVIDUAL AGAIN, WE WOULD NEED TO WORK OUT ALL THE PARAMETERS AND WE DO FEEL CONFIDENT THAT, UH, THE COLLIN COUNTY TRANSIT RIDES PROGRAM ALREADY HAS SET THESE WHEELS IN MOTION. SO WE FEEL CONFIDENT THAT THE CURRENT INDIVIDUALS THAT HAVE ALREADY GONE THROUGH THE ELIGIBILITY SCREENING PROCESS WILL BE ABLE TO SEAMLESSLY SEAMLESSLY BE INTEGRATED INTO THE SPARE PLATFORM. SO WE DO FEEL THAT A LION SHARE OF THE WORK HAS ALREADY BEEN DONE FOR US.
PROVIDED THAT THE SAME PARAMETERS THAT EXISTED PREVIOUS IN THE PREVIOUS PROGRAM MATCH UP WITH THE CURRENT AND IF THEY DON'T THEN WE CAN MAKE ADJUSTMENTS AS NEEDED, AND THEN ALL PERSPECTIVE WRITERS AFTER THAT, WE'LL GO THROUGH THE SCREENING PROCESS. THAT IS ADMINISTERED BY THE L G SEAT SO THAT WE ARE IN CONTROL AGAIN, WITH ED UTD
[00:40:03]
PROVIDING US INPUT ON HOW TO SCREEN THESE INDIVIDUALS. AGAIN I FEEL THAT THE USE OF TECHNOLOGY FROM OUR PERSPECTIVE IS REALLY GOING TO STREAMLINE THIS PROCESS AND MAKE IT VERY WE'RE HOPING VERY SIMPLISTIC FOR ALL WRITERS WHO HAVE NOT ALREADY GONE THROUGH THE ELIGIBILITY SCREENING PROCESS. ANOTHER THING THAT WE MENTIONED IN THE PROPOSAL STAGE IS THAT THE L G C CAN WORK WITHIN UTD TO IDENTIFY CERTAIN EVENTS OR ACTIVITIES THAT WE COULD GO TO SIGN UP ELIGIBLE VIBRANCE. NOW AGAIN. THIS IS SOMETHING THAT WILL NEED TO TAKE THE PANDEMIC INTO CONSIDERATION. UM, BUT WE'RE HOPING THAT AS, UH, WE GET YOU KNOW FURTHER ALONG THAN WE CAN BE MORE FREELY AVAILABLE TO DO THESE TYPES OF EVENTS IN PERSON. SO IT'S A COMBINATION OF TECHNOLOGY AND ALSO OUR PROACTIVE APPROACH. BOTH BE WITH THE CUSTOMERS AND, YOU KNOW, ALLOW THEM EVERY OPPORTUNITY AS YOU MENTIONED FLAPS. EMAIL UM, PHONE, UM, ANY OF THOSE THINGS TO BASICALLY GET THE PROCESS STARTED. AND RYAN, THIS IS JOHNNY. I JUST WANTED TO ADD THAT THE PROPOSED OR THAT IS DURING THE PRESENTATION DART. IS IT A BIT OF A DISADVANTAGE BECAUSE. SITA WAS A PARTNER IN THIS PROPOSAL DC TO CURRENTLY PROVIDES OUR SERVICE, SO THEY KNOW IN DEPTH, THE ELIGIBILITY AND HOW ELIGIBILITY CERTIFICATION AND ALL OF THAT. TAKES PLACE. WE REALLY HAVEN'T GOTTEN INTO THE NUTS AND BOLTS OF THAT WITH DART YET, BUT THAT'S SOMETHING THAT STAFF WILL BE DOING AND THAT ELIGIBILITY SCREENING PROCESSES WILL NOT CHANGE. UNLESS THE M UTD CHANGES THE. THE CRITERIA ARE THE PARAMETERS FOR SERVICE. CHANGE THE PARAMETERS. SPORTS SERVICE. IT ALTERS THE. REIMBURSEMENTS. GO OUTSIDE OF. SO INCOME PARAMETERS AND WE DON'T RECEIVE REIMBURSEMENT UNDERSTAND? WELL WE COULD STILL RECEIVE REIMBURSEMENT FOR IT. IT WOULD JUST BE A MUCH LARGER COST BECAUSE YOU WOULD HAVE A LARGER POPULATION THAT YOU WOULD BE SERVING. SO CURRENTLY WE'RE DOING LOW INCOME, ELDERLY AND PERSONS WITH DISABILITIES. IF WE WENT OUTSIDE AND EXPANDED THE SERVICE AREA, THEN IT WOULD EXPAND THE COST OF SERVICE AS WELL. SO THE PROPOSAL IS BASED ON SERVICE TO THOSE POPULATIONS. WITH BUILT IN INCREASE BASED ON THE FACT THAT YOU KNOW WE CAN SEE THAT THE SERVICE IS GROWING MONTH OF. YEAH. I'M NEW TO THIS THING.YOU NOT TALKED A LITTLE BIT ABOUT THIS. WHEN. WE SET THE HURDLE SO HIGH. AND FOUR SOME PERIOD OF TIME. AND THEY DID PARTICIPATE. STRUGGLES IN PLACE. WHETHER IT WAS CARS WEREN'T DIDN'T. CONSERVATIVE HEARD THE DEBIT CARDS AND HOW THOSE WORK. WE SET THE HURDLES SO HIGH AND THEN WE HAVE THIS SO JUDGMENT ON LEADERSHIP AND COST PER RIDERSHIP. OVERALL COSTLY SO IF WE ARE SUCCESSFUL GETTING PEOPLE TO USE. MORE MONEY. GET THAT MONEY REIMBURSED BY THE STATE, FAT OR OTHER WE SPEND MORE MONEY. AT A COST. TO THE OR THE CITY THAT'S UTILIZED. AND THAT'S ALWAYS BEEN A RISK. WAS SUCCESSFUL BECAUSE. WHEN WE SET THOSE HURDLES. HI. AND WE RESTRICT PEOPLE FROM GET HARD FOR PEOPLE. THEN WE TURN AROUND AND LOOK AT THE COST PER RIDER HOSPITAL TRIP. I AM SAYING THIS ISN'T WORTH IT. WE'RE KIND OF IN THIS CATCH 22, WHERE IT'S. BUT IF WE'RE SUCCESSFUL, IT'S NOT GOOD IF WE'RE IF WE'RE UNSUCCESSFUL. AND SO I JUST I FEEL LIKE. RATHER THAN LOOKING AT IT. AND THOSE. FRAMEWORK WE SHOULD BE LOOKING AT. ARE WE PROVIDING A SERVICE? AND WHEN I SEE THE. THE HURDLES THAT PEOPLE HAVE TO ENTER TO GET INTO IT. I FEEL LIKE WE'RE NOT DOING HEAR MORE PEOPLE TELL ME
[00:45:01]
THAT SHOULD BE PARTICIPATE. THAT'S THAT. THEY STARTED. IT DIDN'T DIDN'T FINISH IT.EXPERIENCE. ONE OF THESE THINGS. THESE POINTS OF CONTACT. WE HAVE WHAT.
ULTIMATELY IMPACTS THE IDEA THAT WE CAN DOUBLE. NEXT YEAR. JUST BECAUSE WE SPEND. I DON'T KNOW HOW MANY OF THEM ARE GOING TO BE ABLE. UTILIZE. I MEAN, MAYBE SOME PORTION OF IT, BUT.
I FEEL LIKE WHEN WE SET THOSE HURDLES IN THAT WAY. WE'RE GOING TO REACH THE GOALS THAT WE'RE TALKING. I THINK HISTORICALLY, YOU KNOW WHEN FOLKS HAVE HAD CONCERNS AND HAVE COME BEFORE THE M UTD WITH THOSE CONCERNS ABOUT THOSE HURDLES OR THE DIFFICULTY FOR OUR LOW INCOME RIDERS, IMPROVING INCOME. THE M UTD WAS RESPONSIVE TO THAT AND SAID, WELL, IF YOU PARTICIPATE IN A GOVERNMENT PROGRAM THAT HAS THE SAME FEDERAL POVERTY.
QUALIFICATIONS THEN YOU CAN JUST SHOW YOU CAN SHOW YOU KNOW YOUR CARD FOR YOUR PARTICIPATION IN THAT. AND SO THE M UTD AND STAFF I BELIEVE, HAS BEEN RESPONSIVE TO THOSE CONCERNS. WHICH IS WHY WE'VE SEEN THAT, YOU KNOW, YEAR OVER YEAR GROWTH IN RIDERSHIP.
GREAT. I JUST. THIS. THIS ESTIMATES THAT WE DOUBLE IT NEXT YEAR. BY YEAR FOUR. WELL AND THE OTHER. THE OTHER PIECE OF THAT IS IF THE ESTIMATE IS BASED ON THE DOUBLING, YOU KNOW, IN THE NEXT YEAR, IF THAT DOESN'T HAPPEN, THEN WE PAY LESS. BUT WE, YOU KNOW THEY STILL HAVE THE ABILITY TO FILL OUT A PAPER APPLICATION. BRING IT BY OUR OFFICE WERE LOCATED IN DOWNTOWN MCKENNEY. WE DO SIGN UP EVENTS IN THE OTHER M UTD MEMBER CITIES THEY CAN FAX IT IN. THEY CAN EMAIL THEY CAN CALL KIA ON THE PHONE. THEY CAN CALL TELL A LINK. AND HAVE THEM. IT'S A LOT OF APPLICATION FOR THEM, SO WE FEEL LIKE WE'RE MAKING STRIDES IN MAKING THE SYSTEM MORE ACCESSIBLE TO EVERYONE. WITH THAT I SHOULD HAVE STARTED. YEAH. STILL FRAMED AROUND THAT ULTIMATE HOLD THAT. YES. LOWER IT A LITTLE BIT, BUT I DON'T KNOW THAT WE'VE LOWERED. SHIPPED IN THREE YEARS AND. WHILE THERE IS VARIABILITY IN THE BUDGET, IT DOES. FIX PALESTINIAN, UH. TO RIGHT? SO YOU KNOW, IT'S GOT. WE'RE PAYING MORE IN FIXED COST. MANAGE IT THAT OUR BUDGET IS. YES. HOW DO WE. YEAH. FROM OUR PROVIDERS. WHAT WE NEED.
GET THIS. CHANGING THE WHOLE. MOVING INTO SLOW CASE WE'VE BEEN ADDING WRITERS. WE'RE NOT DOING ENOUGH PACE WHERE WE DOUBLE. DO THAT WITH THESE PROVIDERS, VERSUS WHAT. I THINK THE COMBINATION OF PUTTING WITH GO PASS AND PUTTING IT ON YOUR PHONE OR COMPUTER WHERE YOU CAN, YOU KNOW, GET ON YOUR PHONE AND YOU DON'T HAVE TO SCHEDULE 24 HOURS IN ADVANCE.
YOU CAN GET A RIDE. THERE IS GOING TO BE A LOT LESS WAIT TIME THAN THERE WAS WITH IRVING HOLDINGS BECAUSE YOU'VE GOT LIFT. WE HAVE SPARE LABS PROVIDING THAT INTEGRATED SERVICE. AND THE IDEA IS THAT IT'S GOING TO BE MORE FISCALLY RESPONSIBLE, AND IT'S GOING TO BE FASTER AND IT'LL BE BETTER SERVICE, YOU KNOW, AND THESE ARE THINGS THAT. THIS IS WHAT WE'RE HOPING FOR, AND JUST LIKE WE'VE DONE IN THE PREVIOUS FOUR YEARS AS THINGS HAVE CHANGED OR CIRCUMSTANCES HAVE CHANGED OR OR OTHER THINGS HAVE COME BEFORE. COME TO STAFF, RICK UM, BEFORE THE BOARD. WE'VE HAD TO MAKE ADJUSTMENTS AND I DON'T SEE THAT THIS IS GOING TO BE THE BE ALL AND END ALL FOR THE NEXT THREE YEARS, BUT I THINK IT PROVIDES A STARTING POINT FOR US TO TWEAK IT. THERE'S NOTHING MORE THAN I WANT THEM FOR THIS TO BE SUCCESS. GET THE RIDERSHIP THAT WORKS. YEAH. WE DO. ADJUSTMENTS HERE AND THERE, AND WE'RE ALL. AND WE LOOKED. I
[00:50:04]
WANT. I WANT US TO. I WANT US TO PROVIDE THIS SERVICE. WAY THAT IS DEFENDABLE AND SO. TO MAKE SURE THAT WE HAVE THE ABILITY TO HOLD OUR PROVIDERS ACCOUNTABLE TO HAVE THE ABILITY TO MEASURE. SUCCESSFUL. SO THE PROVIDERS ARE WE LOOKING AT. OTHER PROVIDERS TAKEN INTO ACCOUNT WERE SPARE VIA AND MV TRANSPORTATION. THOSE WERE THE CONTRACTORS THAT GUARD IN D. C T. A LOOKED AT ISN'T FAIR. OTHERS THEY WERE TALKING. YES THAT WAS THE GROUP OF CONTRACTORS THAT DART IN D. C TO LOOKED AT TO MAKE THIS, UM OPPOSING HEAR ANY OTHER PROPOSAL. NO, THIS IS THE PROPOSAL. THERE ARE VERY FEW AGES. SO. THE PROPOSAL OR REQUEST FOR PRESENTATIONS WENT OUT TO STAR TRANSIT DC TO AND DARK STAR TRANSIT SAID THAT THEY WEREN'T INTERESTED IN PROVIDING SERVICE. SITA AND ARE WE'RE GOING TO GO IN PARTNERSHIP TO PROVIDE THE SERVICE D C T A. I THINK ABOUT A WEEK AND A HALF AGO. DECIDED THAT THEY DIDN'T HAVE THE RESOURCES TO PROVIDE THE SERVICE, YOU KNOW, IN CONJUNCTION WITH DART IF THIS PROPOSAL IS NOT, YOU KNOW, SATISFACTORY TO THE M UTD. THE OTHER THING THAT STAFF COULD DO IS GO OUT AND DO A FORMAL RFP PROCESS TO PRIVATE. UM SUPPLIERS OF SERVICE TO PRIVATE VENDORS RATHER THAN. THE PUBLIC VENDORS SUCH AS DARK THE SITA AND STAR TRANSIT. SO THAT THAT IS A POSSIBILITY AS WELL, THE THING THAT WE HAVE TO KEEP IN MIND IS OUR CONTRACT EXPIRES DECEMBER 31ST. HOW LONG WAS THIS CONTRACT? IT'S FOR AN INITIAL TERM OF THREE YEARS WITH I BELIEVE TWO YEAR OPTIONS OPTIONS. I REALLY I REALLY DON'T FOR PRIVATE. YEAH, I WOULD ASSUME HIGHER. THE DIFFICULTIES THAT KEEP. HIS SORT OF RESPECT. YEAH. LITTLE BILL PROGRAM. YEAH. OH, GERMAN. I SAID, SURE. YOUR POINT IS THAT OVER. NO LONGER IS ECONOMIC. BOX BECAUSE YEAH. THE SERVICE THAT YOU HAVE THE CONTRACT PROVIDER. WE CAN'T AFFORD TO PROVIDE THIS SERVICE. THAT'S WHAT YOU GOT TO TRY TO AVOID. ARE. RIGHT? TO BE ABLE TO HOLD. YES.BECAUSE JUST BEING OUT A WAY TO HAVE THE BUDGET WITH HIM. IS LOOKING.
SEEN TRAINS THAT KIND OF PENDULUM ISSUE. THAT WAS OPERATING OVER X. AND THEN OH, TENDENCY WAS IT DEPENDS ON THE SWING THE OTHER WAY. EIGHT, SAID. HEARD OVER THAT NARROW THAT. WE'RE GOING TO PROVIDE AND ULTIMATELY AS THINK THAT WE FAIL AND AN INSUFFICIENT, SIR.
[00:55:11]
I DON'T THINK THE PENDULUM SWING BACK TO WHERE YEAH. FIXED ROUTE SYSTEM, WHICH IT'S NOT YEAH. IT WOULD BE SUSTAINABLE. YEAH. INTO THE IMPLEMENTATION PROBLEM. THINK ABOUT IT. PERSON THAT DOESN'T HAVE OKAY? IMPROVE UP THEIR DISABILITY. WHATEVER. AIRPORT WAS. HEALTH CARE. THINK THAT THEY QUALIFIED. THINK WE CAN LAST ABOUT FIVE OR SIX DIFFERENT REASON. YEAH. WE'VE TALKED ABOUT THIS AND CUSTOMER SERVICE. THERE IS A LOT OF PEOPLE WHO DON'T PROGRAM. FIRST AND FOREMOST. MM. VERIFICATION. RESTRAINT. TOOLS IN WHICH PEOPLE ARE USING THE ACCESS IT.STRENGTH THE DEMOCRAT ISSUES FAILED SERVICE THAT HAS HAPPENED IN THE PAST. SLOWLY KICKS PEOPLE OUT. NARROW THAT WINDOW WHO WERE SERVED AND. JUST I FEEL LIKE LIKE I SAID.
YEAH. IF WE DON'T HAVE ENOUGH RIDERS, WE FAIL IN THIS PROGRAM BECAUSE WE HAVE A. COST PER RIDERSHIP. THAT IS ENORMOUS, AND WE'RE NOT CERTAIN IF WE HAVE. WERE SUCCESSFUL IN THIS WE HAVE A REQUIREMENT TO BACKSTOP IT OR PROVIDE THE. COVERAGE. FOR WHAT THAT SERVICES PROVIDED AND I FEEL LIKE YEAH. TAMERLAN HAS FORMED BETWEEN TAPS. BACK TO A WAY IN WHICH WE'RE TRAINING IT. GOT AN OPPORTUNITY. YEAH. TOOLS THAT I THINK AND GET THERE. I THINK WE'RE STILL. STRAINING THEM IN A LITTLE BIT, AND WE HAVE A BACKSTOP AND SOME CASH THAT WE SURE THAT. ABLE TO MEET THE DEMAND THAT EXISTS AND IF THE DEMAND EXISTS AND. MHM. OUT OF A GOOD PROBLEM. WE'RE SERVING THEM. OKAY? OUR OTHER TWO ARE. SOURCES AND FIND WAYS TO DELIVER THAT SERVICE OR. CONSTRAINTS TO PUT BACK ON. THIS IS A. IT'S MORE SCALABLE.
PROGRAM. DIRECT AROUND. THING IS THAT. HERE INSTEAD OF LOOKING AT. MM. GUARDS BEEN TRYING TO MAKE HIM AREA. YEAH. WAS STUFF. MM. YEAH. BUT BEFORE. YEAH. MM. SECOND OPTION. OKAY? MY THING IS. TO DISCUSS AND WANT ALL WE WANT. BUT IF THIS IS THE ONLY OPTION I. COMMENTS AREN'T NECESSARILY ABOUT DARK. IT'S ABOUT STRENGTH THAT WE HAVE ON THE PROGRAM. MAY PROHIBIT DARK FROM BEING SUCCESSFUL. WE'RE TALKING ABOUT DARK BUDGETING, TOO. FOUR TIMES THE RIDERSHIP. YEARS. WE'VE GOT THE ELIGIBILITY REQUIREMENTS OR THE RESTRICTIONS WE PLACE ON WHO PARTICIPATE. RIGHT. WE'RE NOT REACHING FOR THAT. BUT IS THAT GONNA IS THAT GOING TO REFLECT ON THEIR THEIR PRICING? SO WE'RE. THEY WERE KIND OF CLOSE TO WHAT WE'RE PAYING
[01:00:01]
RIGHT NOW. OTHER THAN START UP COSTS AND STUFF LIKE THAT. BUT MOST OF WHAT WE'RE BUDGETING.WE'RE PAYING A LOT MORE WE SPENT ABOUT 700,000 WE'VE SPENT 300,000 TODAY. WAS 702 DAYS.
324 SOME ODD FOR THIS FISCAL YEAR. IT IS THE AMOUNT BUDGETED THAT YOU'RE REFERENCING THAT IS SIMILAR TO THIS, BUT DON'T SPEND IT. WE KNOW WE DON'T WE DON'T HAVE THE PARTICIPANTS.
CHOKE HOLD ON THE PARTICIPATE. THEY'RE SHOWING 19,000. BUT YET THE REALITY IS 30. CURRENT RIDER SHIPS ABOUT 10. TRIPS ARE ABOUT 10. SO HOW DO WE GET? WHERE DID THE 30 COME FROM? RIGHT, 32. IT'S MULTIPLE YEARS. IT'S OVER A THREE YEAR PERIOD. FIRST. THE PRESIDENT. IT WOULD BE REALLY NICE FOR US TO HAVE ACCESS TO THIS BECAUSE I MEAN, YOU GO BACK AND FORTH, AND FIRST OF ALL, I CAN HARDLY READ IT. SECOND OF ALL IT BE REALLY NICE TO BE ABLE TO DO THAT, SO TO BE ABLE TO HAVE THAT. SENT TO US. YES, THERE. I EMAILED IT TO YOU, BUT I'LL MAKE SURE THAT I WOULD GET A PAPER COPY FOR YOU TO HAVE IT BEFORE SO WE COULD. DO IT DURING THE PRESENTATION, STUFF LIKE THAT, BECAUSE. SO THERE'S A LOT OF NUMBERS. THERE'S EVERYTHING GOING THROUGH THERE AND HERE'S HERE'S KIND OF WAY. WE'RE LOOKING AT TODAY. IT'S JUST MOVING FORWARD DARK. STILL, THEY TALK ABOUT THE NOTES INVOLVED. WE STILL TALK ABOUT THINGS. NOTION. I AGREE WITH YOU JUST WE NEED TO MAKE IT IS. EASY TO GET IN THE PROGRAM.
THIS IS GOING TOO FAR. JUST GOING. I THINK YOU HAVE OUTCOME AS WE DON'T LONG. YEAH. IT'S GOTTEN BETTER, AND IT HAS BEEN THE INTENT TO MAKE IT BETTER THROUGH THE D. C TO CONTRACT BUT I'M JUST SAYING. GET TO WHAT THEY EXPECT ON RIDERSHIP. WE'VE GOT TO MAKE. MR ACROSS.
WE'VE GONE FROM. SO WE'RE 10,000 TRIPS. LAST YEAR. AND THEY'RE EXPECTING 20,000. BUT WE'RE NOT CHANGING ANY OF OUR ELIGIBILITY REQUIREMENTS. THEY'RE JUST SAYING. MARKETING DOLLARS. AND YEAH. MAKE IT AND FAMOUS VERSION WILL MAKE DON'T AGREE WITH. LIKE WHAT DARK OFFERS. GETS THE RIGHT WAY TO GO. I JUST THINK WE'VE GOT TO FIND SOME WAYS TO HIS ELIGIBILITY. YEAH. LITTLE. ALWAYS BEEN AN ISSUE WITH GETTING THE WORD OUT. RIGHT? CHURCH INVOLVED TRIED THAT. JUST GET THE WORD OUT. WHAT WOULD BE THE WRITER? RIGHT? I MEAN THIS. NEVER SPENT THE AMOUNT OF MONEY THAT WAS A LOT OF ALL RIGHT. OR THIS TYPE OF TRAINING. YES. CHURCHES, OLD SUBJECT, RIGHT? OVER EIGHT WRITERS COME. WAS. I WAS JUST MARK. FINE WITH JUST YEAH. THRESHOLD PROBABILITY. YEAH. ALL CREATE CIRCUMSTANCE. BUT YOU KNOW, WE ALSO TALKED LONG TIME AGO, BUT. EXPANDING ELIGIBILITY REQUIREMENT. BUT.
ALSO CAME WITH IT WELL. RIGHT? YEAH. YOU HAVE EIGHT. YEAH, RIGHT. ACTUALLY NOT. BY OUR OWN CARS, PEOPLE. $8.5 MILLION TRULY. ALWAYS IMAGINED FUN FROM DOCTOR WAS, YES. OH, TALKED ABOUT. WE TALKED BEFORE ABOUT STAND UP. THE CASE. YEAH. RIGHT YEAH, I THINK ARTISTS THAT PROVIDED TO DO IT. SPOKEN. I DON'T SEE HOW DON'T CHANGE. SUCCESS FOR THE PROVIDER. OKAY?
[01:05:10]
I THINK THE FIRST LEGAL INTEREST FOR VARIOUS AND. WHAT. ALLOW THIS BODY. AND I THINK WHAT I'M HEAR YOU SAYING IS THAT THERE'S REALLY TWO ISSUES. THERE'S THE DARK PROPOSAL, WHICH SEEMS TO BE YOU KNOW, EVERYONE SEEMS TO KIND OF HAVE A CONSENSUS THAT THEY LIKE THE PROPOSAL. THE OTHER ISSUE IS IT'S GOING TO BE DIFFICULT TO GET. YOU KNOW, THE RIDERSHIP UP TO WHERE DART IS THEIR BASELINE PROPOSAL. THAT'S KIND OF A POLICY ISSUE THAT THAT WE CAN DISCUSS. YOU KNOW WHAT WE CAN DO TO EASE REQUIREMENTS FOR PARTICIPATION IN THE PROGRAM.WE HAVE TO LOOK AT THE LAST COUPLE OF MONTHS, RIDERSHIP HAS REALLY INCREASED. WE HAD A PANDEMIC. AND WE HAVE NOT KNOWING THAT THIS SERVICE CHANGE WAS COMING. WE HAVE NOT BEEN PROMOTING THE PROGRAM. SO AFTER JANUARY 1ST. WE'RE GOING TO BE OUT IN THE COMMUNITY WERE, YOU KNOW, MEDIA PRINT? WE'RE REALLY GOING TO BE PROMOTING THIS PROGRAM, AND I WOULD HOPE THAT WE WOULD BE ABLE TO GET UP TO THAT. THAT RIDERSHIP THRESHOLD. WHAT I SUGGEST IS, YOU KNOW, I MEAN, IF WE NEED TO APPROVE THIS OR SOMETHING LIKE THAT THIS IS THE ONLY OPTION AND I CAN LIVE WITH THIS AND WE CAN MOVE FORWARD. BUT THEN THE NEXT TIME WHAT I'D LIKE IS OK.
WHAT IS WHAT IS OUR ELIGIBILITY? BUT LET'S LOOK AT THAT. LET'S EVALUATE THAT IF WE NEED TO TWEAK IT HERE AND THERE. I THINK WE'D ALL BE FINE WITH DOING THAT. MAYBE INCREASE THE.
THE VOTE, INCOME LIMITS AND THINGS LIKE THAT, SO WE CAN DO ALL THAT. I THINK IT'S REDUNDANT TO TRY TO KEEP. TALKING ABOUT HOW TO INCREASE RIDERSHIP RIGHT NOW, WHAT WE NEED TO DO IS EITHER SAY, DO WE LIKE THIS PROGRAM WHERE WE DON'T LIKE LOOK AT OTHERS WE WANT TO THEM. RIGHT? AND I BELIEVE THIS WAS ON THE AGENDAS. AN ACTION ITEM. WE HAVE LOST OUR QUORUM. BECAUSE WE NEED SEVEN FOR QUORUM AND MAYOR LOCK MILLER, UH FROM MILLAT MILLER. STILL GOES ON. NO RIGHT ALONG. THAT BREAD. I'M HERE. I'M HERE. I HAVE TO GET IT OFF MUTE. SO YOU GUYS DON'T THINK I'M GOING TO THE BATHROOM OR SOMETHING? YES I'M HERE WAY THEY HAVE SEVEN VOTING MEMBERS AND LOCK ALL. ALL RIGHT. THANK YOU KNOW I'M NOT I'M NOT. I'M NOT. BUT I'M GOING TO BE THERE SHORTLY. LET'S HURRY THAT SO WHAT? SO I MAKE A MOTION THAT WE ACCEPT THIS. PROPOSAL FOR A SECOND. MY FAVORITE SAY, UH, AND YOU'RE OPPOSED. YEAH.
OPPOSITION PASSES. THANK YOU. SO PERFECT. SO LET'S WORK WITH THEM. AND, YEAH, EXCITEMENT, PUBLIC COMMENTS REGARDING MATTERS ON THE AGENDA. ANYBODY ELSE WANT TO SPEAK? MORNING COMMISSIONER COMMON. I KNOW THAT THE MAYOR HAD ONE. I WILL TAKE OVER AND BRING THIS UP AND MAYBE WE CAN ADD THIS AND AGAIN INCREASED RIDERSHIP OF OUR OUR COMMUNITY HEALTH. CLINIC. HAS ISSUES WAS GIVING PEOPLE TO THE CLINIC. AND SO ARE WHAT I WOULD LIKE TO DO IS. HAVE THAT ON THE NEXT AGENDA IS BRING THAT UP IS BEING ABLE TO, UH LET'S LET'S IDENTIFY HOW WE CAN HELP. GET PATIENTS. THEY'RE THEY'RE WILLING TO MAKE THE CALLS EXCEPT THE OF THE RIGHT APPOINTMENTS AND GET THEM BACK. SO IF THEY'RE WILLING TO DO IT, THE CLINICS WILL DO ALL THE WORK. AND IF WE CAN HELP THESE PEOPLE WHO CAN'T GET TO THE CLINIC. I THINK MOST OF US WOULD BE HAPPY TO HELP PEOPLE. OKAY? I PROPOSE WE HAVE A SECOND. SO I HAVE TWO PEOPLE THAT. ELSE. GREAT. I'M SORRY I MOVED. WE KNOW I WAS LIKE IT'S ALL THIS STUFF FOR EXECUTIVE SEX. NO, I MEAN MOST OF THE JOURNEY. SO MOVED
* This transcript was compiled from uncorrected Closed Captioning.