[CALL TO ORDER]
[00:00:05]
THANK YOU, SIR. GOOD EVENING EVENING. WELCOME TO THE MCKINNEY URBAN TRANSIT DISTRICT BOARD MEETING IS 509 PM WE'RE IN THE COUNCIL CHAMBERS AT 2 22 NORTH TENNESSEE STREET IN MCKINNEY, TEXAS. IT IS TUESDAY, DECEMBER 6TH 2022 THIS TIME WE WOULD CALL THE MEETING TO ORDER THE MEETING WILL BE BROADCAST LIVE ON SPECTRUM CHANNEL 18 80 T U VERSE TOWN 99. AND PURSUANT TO THE TEXAS GOVERNMENT CODE SECTION. 551002 CORMAN CITY COUNCIL. SHOULD BE PRESIDENT IS PRESENT.
BUT THE CITY COUNCIL IS NOT TAKING COUNCIL ACTION. THE FIRST ITEM ON THE AGENDA IS PUBLIC COMMENTS ON ANY AGENDA ITEMS FOR NON PUBLIC HEARING ITEMS. IS THERE ANYBODY IN THE AUDIENCE THAT WANTS TO ADDRESS THE BOARD. WELL LET'S SEE NOW MOVE ON TO THE REGULAR AGENDA. 221101
[Minutes of the McKinney Urban Transit District Board Meeting of August 23, 2022]
MINUTE TO THE MCKINNEY URBAN TRANSIT DISTRICT BOARD MEETING OF AUGUST 23RD. 2022 ARE THERE ANY QUESTIONS ON THE MINUTES? TO APPROVE. SO AGAIN. IN MY MIRROR. FULLER'S SECOND BY CLOSE, SECOND BY RICK FRANKLIN. UH, THE COMPUTER WORKING NO. OKAY. ALL IN FAVOR. SAY AYE PASSES NEXT TO[Discuss Budget]
HIS 22 11. OH TO DISCUSS BUDGET. BOARD MEMBERS. THE LAST TIME WE TALKED, WE WERE GOING OVER COST ALLOCATION PLAN AND JUST GENERALLY DISCUSSING HOW LONG OUR CURRENT FDA FUNDS ARE GOING TO KEEP US AT THE LEVEL OF SERVICE THAT WE HAVE AND ESSENTIALLY WHAT WE WOULD NEED IN ORDER TO KEEP THIS GOING INTO THE FUTURE. SO AGAIN, AS WE DISCUSSED LAST TIME CARES ACT IS GOING TO COVER US FOR A SIGNIFICANT PERIOD OF TIME. IT'S FIRST TIME THAT WE USE THESE FUNDS WERE IN JANUARY OF 22 FOR THIS NEW DART LEAD SERVICE ONCE THOSE FUNDING SOURCES OR ONCE THAT FUNDING SOURCES GONE, HOWEVER, OF COURSE, WE WILL NEED NEW FUNDS. TO MATCH THAT OR TO MEET THAT. UM. SO THE CURRENT COST ALLOCATION PLAN ESSENTIALLY HAS IT WHERE EACH CITY IS PUTTING IN A PERCENTAGE OF, UM THEIR POPULATION. IT'S A THE MINIMUM LOCAL CONTRIBUTION OF EACH PARTICIPATING JURISDICTION IS THE COST OF SERVICE MULTIPLIED BY PERCENTAGE OF POPULATION MULTIPLIED BY 15. WHICH IS A LITTLE DIFFICULT AND DOESN'T NECESSARILY GO WITH THE ACTUAL COST OF SERVICE AND, UH WHAT WE WOULD REALLY BE, UM SPENDING IF WE IF EACH CITY PAID FOR THE SERVICE THAT THEY'RE PUTTING OUT SO, UM, ASSUMING THERE WAS A 50 50 MATCH BETWEEN LOCAL FUNDING AND FEDERAL FUNDING, AS IF THERE WAS NO NO TECH STOP FUNDING AT ALL CITY OF MCKINNEY WOULD PAY PROBABLY CLOSE TO $500,000 FOR THE SERVICE THAT WE'VE PUT OUT TODAY. UM SO JUST WANTED TO BRING TO ATTENTION THAT THE ACTUAL COST OF SERVICE VERSUS THE COST ALLOCATION PLAN THAT'S BEEN SET UP HAS A LARGE DELTA THAT WE KIND OF NEED TO FILL AND WHERE WE'LL FIND THAT FUNDING IS EITHER FROM THE CITIES OR FROM OTHER FUNDING SOURCES, WHICH WE'RE GOING TO TALK ABOUT ON THE NEXT SLIDE. SO IN TALKING TO OUR OPERATIONAL TEAM. THEY HAVE SOME FUNDING TEAMS AS WELL AND ESSENTIALLY, UM OTHER PARTNER AGENCIES THAT WE CAN LOOK TO AS FAR AS LOCAL FUNDS GO, ARE ESSENTIALLY M. C D. C OR, UM LOCAL MCKINNEY BUSINESSES OR BUSINESSES THAT HAVE COME TO MCKINNEY AND WOULD LIKE TO CONTINUE THAT PARTNERSHIP FOR A LONG TERM. UM DISCUSSIONS. REALLY? UH, STAFF WOULD LIKE TO KNOW IF YOU ALL HAVE ANY ALTERNATIVES THAT I CAN CONTINUE TO EXPLORE TO GAIN MORE FUNDING FOR THE NEXT, UH. I GUESS THE NEXT FUNDING TERM ONCE WE'RE OUT OF THESE CARES ACT DOLLARS ONCE WE'RE DOWN TO OUR FDA FUNDS THAT WE GET EVERY SINGLE YEAR WE'RE GOING TO HAVE TO MATCH THAT WITH SOMETHING AND WE HAVE TO FIGURE OUT WHERE THOSE FUNDS COME FROM. SO ARE THERE ANY OTHER FEDERAL PROGRAMS THAT ALLOW THAT WE THAT YOU PUT IN, WE CAN PUT IN FORWARD TO, UM TO LOOK AT THESE TYPES OF AROUND TOGETHER THESE KIND OF FUNDS. THERE ARE, HOWEVER, WE HAVE TO MATCH ANY FEDERAL DOLLARS WE GET WITH LOCAL DOLLARS, SO IT WOULD JUST INCREASE OUR NUMBER OF FUNDS THAT WE NEED MATCHES FOR. IF THAT MAKES SENSE. WELL, SO IF THE DELTA IS 500, WE CAN COME UP WITH 2 50. THE FEDERAL GOVERNMENT CAN COME UP WITH 2 50 THAN THAT. PREVENTS US FROM PAYING FIVE. I'M NOT SURE. I THINK I THINK I MIGHT BE CONFUSED BY BY WHERE WE WENT THERE. WITH THEM OUT. SORRY. WE[00:05:02]
HAVE WITH OUR TO 53 07 FUNDS WERE GETTING OVER $2 MILLION A YEAR. SO WE HAVE PLENTY OF FEDERAL FUNDS THAT THE CATCH IS THAT WE HAVE TO DRAW THOSE DOWN WITH AN EQUAL NUMBER OF MATCH SO GETTING MORE FEDERAL FUNDS WON'T HELP US. OKAY WE HAVE TO GET MORE LOCAL FUNDS, AND THAT'S EITHER THROUGH BUSINESSES THAT WANT TO DEVELOP PARTNERSHIPS FOR TRANSIT FOR THEIR EMPLOYEES. MM CDC ISN'T ALLOWABLE FUNDING SOURCE FOR TRANSIT AND THIS IS NOT ANYTHING THAT THEY WERE ASKING THE BOARD TO VOTE ON THIS EVENING, BUT JUST TRYING TO KEEP THAT AWARENESS THERE THAT THE REASON WE'RE ABLE TO PROVIDE THE AMOUNT OF SERVICES BEING PROVIDED RIGHT NOW IS BECAUSE WE DO HAVE THE CURES ACT FUND SPEAKING OF THAT CARES, ACT. WHERE ARE WE IN TERMS OF DOLLARS LEFT? WHAT'S OUR BURN RATE ON THAT? WE HAVE PLENTY OF MONEY. UM CARES. ACT SPECIFICALLY, I THINK I'LL HAVE TO GET YOU THAT IN AN EMAIL, BUT THERE'S PLENTY OF MONEY. THERE'S NO WE STARTED WITH. WE STARTED WITH 8.8 MILLION MILLION. THAT'S WHAT WE'RE DOING LONG. HOW LONG DO WE HAVE BEFORE WE ALLOCATED TO OPERATIONS. FIVE MILLION OF THE 8.8 IS ALLOCATED TO OPERATIONS AND WE'RE I THINK WE ESTIMATED THAT WE WOULD BE SPENDING ABOUT $500,000 A YEAR. SO WE'VE GOT YOU KNOW AT THE CURRENT RATE, SO IF THE NEIGHBOR. REFRESH MY MEMORY. THE 5.5 IS OPERATIONS ONCE THE OTHER ALLOCATED FOR PREVENTATIVE MAINTENANCE, PREVENTATIVE MAINTENANCE CAPITAL EXPENDITURES. ARE THERE ANY ARE THERE ANY IN KIND KIND OF SERVICES THAT WOULD QUALIFIED FOR A DOLLAR VALUE. THAT CAN BE OFFERED OR NOW. NO, IT HAS TO BE. IT HAS TO BE SPEAK CASH. IT STRIKES ME THAT WE HAVE A LOT OF MONEY LEFT THERE, SO THE CONVERSATION IS FOR PRETTY FAR DOWN THE ROAD. IT ALSO BEGS THE QUESTION OF ME. WE CHARGE A USER RATE FOR THIS IS THEIR WISDOM IN POTENTIALLY STEPPING UP THAT USER RATE TO AS WE MOVE FORWARD. AND THE ANSWER MAY BE NO ON THAT . BUT YOU KNOW, BECAUSE THAT'S A WAY TO DRAW DOWN LESS OF THIS BECAUSE THIS IS A HEAVILY SUBSIDIZED PROGRAM EXTREMELY AND THAT'S SOMETHING THAT STAFF WILL LOOK INTO, UM LOTS OF PEOPLE IN THE TRANSIT SPHERE ARE ACTUALLY LEANING TOWARDS THE LOWER FARES. UM PART OF THE DISCUSSION, BUT THAT'S A I THINK, YOU KNOW, NOT NECESSARILY. IN THE BOUNDS OF WHAT WE'RE DISCUSSING TODAY, SO I'LL LOOK THAT UP AND GET BACK WITH YOU, OKAY? SO THIS YEAR'S FUNDING IT LOOKED LIKE WE'RE APPROACHING A MILLION DOLLARS, RIGHT? 22? WHAT IS THE PROJECTION FOR 23 24? I WANT TO SAY IT'S 1.178. UM. OR NO, I'M SORRY. THAT WAS YOUR ONE YEAR THREE IS OR YOU'RE, TOO IS 1.3 MILLION. THERE IS SOME ONE TIME COSTS AND ARE BUDGET FOR THIS YEAR. CORRECT LIKE SOME SET UP FEES AND THINGS LIKE THAT THAT AREN'T GOING TO RECUR. RIGHT THE FIRST YEAR WE HAD A $200,000 GO PASS THE IN A COUPLE OF OTHER FIXED ONE TIME COST FEES. SO WHEN WE LOOK AT THE GAP THAT CARES ACT AS PAID. $400,000 THIS YEAR THROUGH JULY. THAT'S PROBABLY REALLY LIKE $200,000 THROUGH TO LIE BECAUSE A LOT OF THAT IS ONE TIME EXPENSES. SURE YES, THAT RUN RATE, MAYBE 10 YEARS. IT MAY BE LONGER THAN 10 YEARS. CORRECT GROWTH RIGHT OF IT IS. SO THERE'S NOT A TIME CAP ON THE USAGE OF US KNOW, CARES? ACT HAS NO TIME CAP. SO REALLY, JUST AGAIN WANTED TO BRING THIS TO THE BOARD'S ATTENTION AND LET YOU ALL KNOW THAT WE ARE ACTIVELY THINKING ABOUT HOW TO FUND THIS PROGRAM IN THE FUTURE. SO ANY OTHER QUESTIONS. ARE YOU? 22 1103 SERVICE UPDATE FROM[Service Update from DART]
DART. FROM THE KITCHEN. GOOD AFTERNOON BOARD. MY NAME IS RYAN MCCUTCHEON. I'M A PROJECT MANAGER IN THE SERVICE PLANNING DEPARTMENT AT DART. TODAY WE WILL BE DISCUSSING THE KEY PERFORMANCE INDICATORS FOR THE COLLIN COUNTY TRANSIT PROGRAM AND ALSO THE INTEGRATION WITH REGARDS TO LIFT. Q DO WE HAVE ANY DIFFERENT PRESENTATION? BECAUSE THIS IS THE OLD ONE? HERE WITH US FOR JUST A MOMENT WHILE WE WORK THROUGH A COUPLE OF TECHNICAL DIFFICULTIES. ONE THING I WOULD LIKE TO ADDRESS SINCE YOU RAISED THE QUESTION FEES FOR THE USERS WILL GO UP 5%[00:10:03]
IN BOTH YEAR TWO AND YEAR THREE. CURRENTLY OUR FARES ARE $3 FOR PEOPLE TRAVELING AND SELENA LOWRY CROSSING MCKINNEY, MELISSA , PRINCETON AND PROSPER AT THE BEGINNING OF JANUARY OF NEXT YEAR, THEY'LL GO UP TO $3.15 AND THEN TRAVELING ANYWHERE ELSE IN COLLIN COUNTY, WHICH IS CURRENTLY AT $5 GOES UP TO 5 25. FIVE SO EACH YEAR IT'S GOING UP INCREMENTALLY. IS THAT GOING TO SHORE UP SOME OF THE COSTS THAT DELTA THAT WE JUST DISCUSSED? NO BUT IT WILL INCREASE SOME OF THE FUNDS THAT DO COME INTO THE PROGRAM THAT IS PAID FOR BY OUR RIDERS. RYAN YOU MAY BE ABLE TO ANSWER THIS WITHOUT THE PRESENTATION. BUT WHEN YOU LOOK AT OUR WRITER NUMBERS HOW MUCH OF IT IS, I GUESS. INDIVIDUALS THAT ARE TAKING TRIPS TO THE DOCTOR OR TRIPS TO THE GROCERY STORE. THAT SORT OF THING AND HOW MUCH OF IT IS KIND OF THOSE FREQUENT RIDERS LIKE A DAHAB. UM GROUP HOME TODAY HAVE OR A SENIOR RESIDENT THAT IS GOING TO JUST MAKING A FREQUENT TRIPS THAT WE'VE ARRANGED. DO YOU KNOW A BREAKDOWN OF THAT OR I DON'T HAVE THE EXACT NUMBER BUT I CAN SAY WITH CONFIDENCE. IT IS THE MAJORITY OF OUR RIDERSHIP SIMPLY BECAUSE THOSE THAT USE OUR SERVICE FROM A REOCCURRING TRIP PERSPECTIVE MAKE UP OVER HALF OF OUR RIDERSHIP. AND THOSE TRIPS OCCUR AT YOU KNOW SIX TRIPS PER WEEK, AND THIS IS FOR PEOPLE THAT ARE GOING TO DIALYSIS AND THEN ALSO, IF YOU FACTOR IN THOSE THAT USE THE SENIOR SERVICE FROM THE THREE DIFFERENT SENIOR CENTERS THAT WE PROVIDE SERVICE TO THAT GO TO WALMART TO TWO TIMES A WEEK FOR TWO OF THOSE SENIOR CENTERS AND ONCE OR ONE TIME A WEEK FOR JUST ONE. IT REALLY DOES MAKE UP THE MAJORITY OF OUR RIDERSHIP AND I CAN GO IN. THAT'S ONE THING THAT WE DON'T HAVE ACCESS TO RIGHT NOW.IN TERMS OF TRIP PURPOSES, TRYING TO UNDERSTAND WHY PEOPLE ARE USING THE SERVICE, BUT THAT IS SOMETHING WE PLAN ON INVESTIGATING NEXT YEAR. NOW THAT WE HAVE RIDERSHIP UNDERNEATH OUR BELT, IT'S GOING . IT'S GROWING AT A AVERAGE CLIP AND ALSO WE WANT TO DO A CUSTOMER SATISFACTION SURVEY WITHIN THAT SURVEY. NOT ONLY CAN WE DRILL DOWN AND GET LEVELS OF SATISFACTION, BUT WE CAN ALSO GET GENERAL THEMES OF WHY PEOPLE ARE USING OUR SERVICE, ORIGIN AND DESTINATION TRIP PURPOSES. SO WHAT I WOULD SAY IN YEAR TWO I COULD BRING TO THE BOARD PRESENTATION THAT LOOKS SOLELY AT THOSE TYPES OF METRICS. YEAH. I MEAN, IN TERMS OF FINDING THOSE ALTERNATE FUNDING SOURCES THAT WE'RE TALKING ABOUT. IT SEEMS LIKE THAT MAY BE HELPFUL IF THERE'S HEY, FREQUENT DIALYSIS CENTER THAT THERE ARE TRIPS TAKEN TWO OR THERE ARE, UM YOU KNOW, WE ARE ORIGINATING FROM SPECIFIC SENIOR HOUSING LOCATIONS THAT THOSE THOSE ARE SOME OF THE PLACES THAT MAY BE ABLE TO HELP US WITH SOME OFFSETTING SOME OF THOSE COSTS.
AND I GUESS YOU KNOW THOSE COSTS THAT WE'RE LOOKING TO OFFSET MAYBE MORE OF THE HANDICAPPED ACCESSIBLE RIDES THAT THAT THOSE MAY MAY INCLUDE WHAT YOU'RE GOING TO COME AT A HIGHER RIGHT OF SUBSIDY VERSUS. YOU KNOW, I'LL LIFT RIDE WHEN YOU DO THE LEFT INTEGRATION, WHICH COMES AT A LOWER SUBSIDY, RIGHT? AND SO IF YOU CAN FIND WAYS THE ORIGINATORS AND DESTINATIONS.
ASK IF WE CAN FIND WAYS TO OFFSET COSTS IN THOSE THAT HAVE LOWERS OUR OVERALL. COST BURDEN BECAUSE WHAT'S OUR AVERAGE DRIED RIGHT NOW FOR HANDICAPPED VEHICLE, SO I'M GLAD YOU BROUGHT THAT UP. SO LOOKING AT THE SUBSIDY PER PASSENGER FOR THE LAST THREE MONTHS WHERE WE'VE HAD SOME CONSISTENT GROWTH FROM JULY TO LET'S SAY OCTOBER THE SUBSIDY PER PASSENGER FOR ECO TRANSPORTATION, WHICH IS THE OPERATIONS THAT RUNS THE M UTD VEHICLES, WHICH ARE THE 8 TO 10 PASSENGER VANS. THAT COMES AT $71.87 THE SUBSIDY PER PASSENGER FOR IRVING HOLDINGS, WHICH IS OUR MINIVANS BUT ALSO A WHEELCHAIR ACCESSIBLE VEHICLE. THAT'S $44.55 AND THEN LOOKING AT THE LIFT SUBSIDY PER PASSENGER FOR THE LAST THREE MONTHS, THE AVERAGE IS $17.48.
YEAH. IF I MEAN, OBVIOUSLY THAT THAT MAKES SENSE WHEN YOU'RE TALKING ABOUT THE BREAKDOWN OF WHAT IT COSTS. FOR RIDE, BUT IF WE CAN FIND WAYS TO OFFSET THE LIFT OFFSETS A LOT OF THE COST OF THAT OF THEIR RIDERSHIP, AND HOPEFULLY THE COMPETITION AND ALL THOSE THINGS BRING THAT DOWN. BUT THE AT $71 PER RIDE IS A BIG NUMBER. AND FINDING WAYS TO SHARE THAT IS OBVIOUSLY OBVIOUSLY BE HELPFUL AND YOU KNOW? SHARING THAT OVERALL BURDEN. SO YEAH, JUST OFF THE TOP OF MY HEAD IF WE'RE JUST LOOKING AT ECHO TRANSPORTATION OR THE M UTD VEHICLE THAT'S
[00:15:03]
BASICALLY TELLING US THAT WE'RE TRANSPORTING ONE PASSENGER PER HOUR THAT THAT VEHICLE IS IN SERVICE. SO BUT THESE ARE YOU'VE GIVEN ME SOME GREAT THINGS TO THINK ABOUT AND TO WORK WITH THE CITY OF MCKINNEY ON AND WE WILL DO SO IN PREPARATION FOR THE NEXT BOARD MEETING. ALRIGHT SO TODAY OUR AGENDA WE WILL BE COVERING THE FOLLOWING ITEMS THE KEY PERFORMANCE INDICATORS FOR THIS PROGRAM VERY FAMILIAR WITH THE METRICS THAT WE HAVE BEEN PRESENTING TO YOU OVER THE LAST YEAR ONE AND THEN WE'RE GONNA TAKE A LITTLE BIT DEEPER DIVE INTO THE GO PASS. HAVE SOME GOOD NEWS FOR THAT THAT I WILL SAVE TOWARDS THE END OF THIS PRESENTATION. SO LOOKING AT THE RIDERSHIP, THE MONTHLY RIDERSHIP FOR THE COLLIN COUNTY TRANSIT PROGRAM, YOU SEE THAT WE HAVE CONTINUALLY GROWN AS I SPOKE TO EARLIER, BUT I WANT TO TAKE A STEP BACK AND ACTUALLY TALK ABOUT AVERAGE WEEKDAY RIDERSHIP , WHICH IS A DIFFERENT BAROMETER , OR A DIFFERENT WAY OF LOOKING AT THIS, BUT ALSO TO SHOW THE HEALTH OF THE PROGRAM IN JANUARY AVERAGE WEEKDAY RIDERSHIP WAS 42 RIDES PER DAY. FAST FORWARD TO THE MONTH OF JULY WHEN WE ACTUALLY HIT THE CENTURY MARK, AND WE HAD 100 AND FOUR RIDERS PER DAY AND AS OF LAST MONTH WE ARE AT 159 RIDERS PER DAY. I WAS TALKING TO MISS P SEAN BACK IN SEPTEMBER, AND WE WERE TALKING ABOUT THE YEAR OVER YEAR GROWTH THAT WE SAW BETWEEN SEPTEMBER 2021 2022. WE SAW 260% YEAR OVER YEAR GROWTH. THE WAIT TIME FOR THE COLLIN COUNTY TRANSIT PROGRAM AGAIN. THAT NUMBER HAS DECLINED OVER TIME. WE'RE AT AN AVERAGE OF 12 MINUTES AND THAT CAN LARGELY BE ATTRIBUTED TO THE LARGE SHARE OF TRIPS THAT ARE GOING TO LIFT AND THAT'S BASICALLY WE HAVE A SPLIT OF ABOUT 65% OF THE TRIPS GOING TO LIFT RIGHT NOW, WITH 35% GOING TO ARE WHEELCHAIR ACCESSIBLE FLEET. LOOKING AT THE DISTANCE.THIS IS FLUCTUATED OVER TIME, BUT OVER THE LAST QUARTER, IT'S BEEN VERY STEADY AT 7.2 MILES PER TRIP. THE DURATION OR TRIP IN MINUTES IS, UH, IT'S AT 16 MINUTES FOR THE AVERAGE LOOKING AT THE CANCELATION RATE JUST THIS LAST MONTH. WE'RE AT ALMOST 4% BUT WELL WITHIN OUR TARGET OF BUILD NEATH 5. NO DRIVERS AVAILABLE, WHICH IS VERY IMPORTANT TO ALL OF US IN THIS ROOM, AND WE HAVE BEEN ABLE TO EFFICIENCIES THAT SPARE HAS BEEN ABLE TO OPTIMIZE THE BOOKING PROGRAM. WE HAVE NEGLIGIBLE RATE OF 0.0 FOR NO DRIVERS AVAILABLE FOR THE LAST FEW MONTHS. LOOKING AT THE WRITERS APPROVED FOR SERVICE AND THIS ALSO, I THINK IS VERY GOOD BAROMETER. IN TERMS OF THE HEALTH OF THE PROGRAM, YOU'LL SEE THAT WE HIT OUR HIGHEST MONTHS IN JANUARY, AUGUST AND NOVEMBER, WHERE WE HAD OVER 50 NEW PERSPECTIVE, WRITERS ADDED TO THE SERVICE AND AT THIS POINT, WE STILL DO NOT SEE ANY END IN SIGHT, WITH PEOPLE CONTINUALLY APPLYING FOR THE PROGRAM. SO NOW I WANT TO TALK ABOUT THE GO PASS INTEGRATION. IT'S TAKEN US A WHILE TO GET TO THE POINT WHERE WE ARE, THERE'S A LOT OF, UH WORK COMMUNICATION GOING ON WITH OUR DENMARK PARTNERS, WHICH IS UNWIRED, WHICH DOES ALL THE PROGRAMMING FOR GO PAST AND ALSO OUR PARTNERS IN SPARE, WHO MANAGES THE BOOKING SYSTEM AND ALSO LIFT TO GET THOSE THREE ENTITIES TO BASICALLY HAVE A HANDSHAKE WITH ONE ANOTHER AND BASICALLY TRANSMIT DATA BETWEEN THE THREE TO ULTIMATELY GET TO OUR ABILITY TO BOOK TRIPS IN GO PASS. SO AS OF LAST WEEK, WE WERE ABLE TO DO A PILOT TEST WITH A LIMITED NUMBER OF OUR USERS. WE LOOKED AT OUR USERS THAT TYPICALLY BOOKED TRIPS WITHIN AN HOUR. WE REACHED OUT TO THEM LET THEM KNOW ABOUT THE ABILITY TO BOOK TRIPS VIA THE GO PASS APP AND CIRCUMVENTING THE CALL CENTER. WE HAD 12 PEOPLE SIGN UP TO DO SO. AND AS OF RIGHT NOW WE HAVE TWO UNIQUE WRITERS THAT HAVE BEEN ABLE TO SUCCESSFULLY BOOKED TRIPS THROUGH THE GO PASS APP. I'M NOT DISCOURAGED BY THAT NUMBER BECAUSE I FEEL THAT SOME OF THESE PEOPLE THAT WERE ALREADY ENROLLED INTO THIS PILOT HAD ALREADY BOOKED THEIR TRIPS A WEEK OUT. SO NOW IT'S JUST A MATTER OF RETRAINING THEIR PROCESS TO ACTUALLY BOOK THE TRIPS THROUGH GO PATH AND NOT GOING THROUGH THE CALL CENTER.
SO WHAT WE'RE ACTIVELY DOING THIS WEEK IS WE'RE MONITORING THE KEY PERFORMANCE INDICATORS.
FOR THOSE TRIPS WERE REALLY LOOKING HEAVILY CANCELATIONS. AND THEN WHAT WE'LL DO NEXT WEEK IS WILL SOLICIT FEEDBACK FROM THOSE INDIVIDUALS, BOTH MYSELF AND SPARE WILL REACH OUT TO THEM VIA PHONE CALL, AND WE'LL GET SOME CUSTOMER FEEDBACK FROM THEM UNDERGO PAST EXPERIENCE AND HOW IT APPLIES TO COLLIN COUNTY TRANSIT. AND BASED ON THIS PILOT , THEN WE WILL ROLL OUT GO PAST TWO OTHER WRITERS AND THEN THE PLANE IS BY THE I WOULD SAY MIDDLE OF THIS MONTH TO THE END
[00:20:04]
OF THIS MONTH WILL BE HAVING THE FULL IMPLEMENTATION OF GO PAST AND PEOPLE WILL BE ABLE TO START BOOKING TRIPS AS THEY SEE FIT, WHETHER IT BE THROUGH OUR CALL CENTER. OR THROUGH GO PASS, AND IT WILL BE OUR OUR FULL COURT PRESS FOR THE NEXT COUPLE OF MONTHS TO REALLY WIN THE HEARTS AND MINDS TO TRAIN PEOPLE TO BOOK TRIPS VIA GO PASS THAT WAY. IT REDUCES SOME OF OUR FINANCIAL BURDEN ON THE CALL CENTER, AND WE'LL START TO SEE THAT LINE ITEM GO DOWN OVER TIME. SO THAT BRINGS ME TO THE CONCLUSION OF MY PRESENTATION TODAY. I'D BE HAPPY TO ENTERTAIN ANY QUESTIONS THAT THE BOARD HAS QUESTIONS. THANK YOU, SIR. THAT'S RIGHT. WE HAVE NEXT PUBLIC COMMENTS REGARDING MATTERS NOT ON THE AGENDA. AND EVERYBODY WANTS TO ADDRESS THE BOARD. SEEN ON BORDER MANAGEMENT COMMENTS. ANY COMMENTS FROM THE BOARD. WE HAVE NO EXECUTIVE SESSION AT THIS TIME OF ENTERTAIN A MOTION TO ADJOURN. FULLER. YEAH, AND I'M GETTING HERE. COUNCILMAN FELTUS.ALL IN FAVOR. ALRIGHT. I ENJOY YOUR COUNCIL MEETING.
* This transcript was compiled from uncorrected Closed Captioning.